I requested a ride through Bolt to get to my school. The fare shown when I booked the trip was ₱69. When I arrived at my destination, I was charged the expected ₱69—but immediately afterward, I noticed an additional charge of ₱76. I checked my Bolt app, and it only shows the ₱69 trip as completed and paid. However, when I checked my bank statement, both amounts—₱69 and ₱76—appear, and they both have the same transaction reference.
This clearly seems like a duplicate or unauthorized charge. I don’t understand how I can be charged twice for a single trip, especially when there is no second ride recorded in the app. I kindly request Bolt to investigate this issue and refund the additional amount that was incorrectly charged. I rely on the transparency of this service and hope this matter is resolved promptly.
Totally absurd experience with Bolt. Not used the app for a few months, I decided to schedule a quick ride to the airport. Halfway into the procedure, the app requested me to change my payment method. I did. About €18 was the amount indicated before confirming the ride; everything appeared to be in ...
On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can...
During my recent ride with Yandex GO, I was charged twice for the same trip — once through the app and again via the POS machine in the taxi. When I asked the driver, he insisted I had to pay using the POS, even though I had already selected in-app payment. To avoid conflict, I paid with my card on...
I recently used the inDrive app for a taxi ride, and the initial fare was listed at 280₺. Once we reached my destination, the app showed a final charge of 243₺, which seemed reasonable. However, inDrive still billed me the original 280₺, then claimed there was an extra fee because I chose to pay by ...
I used Yandex GO for a 20 km ride, and the payment system completely failed me. During the trip, ₺100 was first withdrawn from my card, then another ₺200, and finally, ₺370 was charged when the ride ended. The actual cost of the trip was ₺370 — so why was I charged an extra ₺300? This overcharging ...
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