I have not been able to contact BlaBlaCar support. How can I get help?

I am a long-time user who has been using my BlaBlaCar driver account without any issues for years. After a long break, I started using the app again yesterday and today. As of today, about an hour ago, I noticed that my account had been blocked without any explanation, and I am currently unable to l...

On December 28, 2025, I posted a ride listing on the BlaBlaCar app for the Antalya route. After posting the listing, I was reported in an inappropriate and unjustified manner by an individual, and as a result of this complaint, my account was suspended even though there was no element of wrongdoing....

I have been experiencing a login problem with the BlaBlaCar app on my Android phone for about a week. I am unable to access my account because I do not receive the password reset link when I request a reset. The email or SMS with the reset link simply never arrives, so I cannot change my password an...

On November 2, 2025, my BlaBlaCar account was locked without any explanation. The issue began after I reported a user who demanded a fare far higher than the listed price and sent me an offensive message saying, “Get on a bus, smart guy.” Shortly after submitting this report, my account was suddenly...

The phone verification system for BlaBlaCar is giving me a lot of trouble. The software won't validate my phone number for no evident reason. It keeps giving me an error screen that says, "Phone used and recoverable." I don't know why this is happening. I've never used my number in a strange way, th...

My BlaBlaCar mobile account has been blocked for about a month without any explanation. I have not received any notification or reason regarding why my account was suspended. Despite contacting customer support several times, I have not received any response or assistance. The account remains perman...

My BlaBlaCar account has been blocked, and I’ve been waiting for a resolution for quite some time now, but nothing has changed. I suspect the reason for the block is that I accidentally uploaded the wrong vehicle information. Since then, I haven’t been able to access my account, and the issue remain...

BlaBlaCar permanently deleted my account without providing any reason, proof, or explanation. I was not warned, not contacted, and not even told what I supposedly did wrong. I’ve always followed the community rules, yet my access was suddenly revoked. It’s extremely disappointing that a platform thi...

My BlaBlaCar account was suddenly blocked based on an accusation that I took an off-platform payment. I want to make it absolutely clear: I did not receive any such payment, nor did I ever violate BlaBlaCar’s payment rules. The claim is completely baseless, and I find it extremely frustrating to be ...

I’ve been using BlaBlaCar as a driver and generally trusted the platform’s structure. However, during a recent ride, I encountered a serious flaw that left me frustrated and financially harmed. A passenger contacted me via the BlaBlaCar app but did not make a reservation—he only messaged me. Despite...

I’m having a really annoying problem with BlaBlaCar’s phone verification system. The app is frustratingly unable to verify my phone number, repeatedly displaying an error message that states, “Phone used and recoverable.” I’m really puzzled about why this is happening. I’ve always used my number nor...

On 28.06.2025, I encountered a serious problem with the BlaBlaCar app during my ride booking. Many of the phone numbers listed on driver profiles do not belong to the drivers themselves. Whenever I tried to call a listed number, I received responses like, “I’m not that person, you have the wrong num...

I'm absolutely furious with BlaBlaCar! I simply cannot upload a profile picture, no matter what I do. My photo absolutely complies with all their picture rules, yet the app keeps rejecting it. This is utterly ridiculous and incredibly frustrating. To make matters worse, there's no one to contact fo...

I am absolutely furious with BlaBlaCar! Your app consistently blocks my account without any reason whatsoever. I keep questioning if I've done something wrong, so I create a new account, but it gets blocked even before I message anyone, post a ride, or even upload a profile picture! This is complet...

I forgot my bag on the bus that departed from Amsterdam at 08:10 PM on 12.06.2025 and arrived in Brussels at 11:30 PM. I have my passport, money, cards and ID in it. I am calling but it is always busy. I will return to my country in the morning on 14.06.2025. I need my passport very urgently. Can yo...

I’ve been an active BlaBlaCar user since 2016, and over the years I’ve completed many rides—always responsibly, earning solid feedback from passengers and drivers alike. However, I recently noticed that none of the reviews left for me are visible anymore on my profile. This change is not only disapp...

I’m experiencing a frustrating issue with BlaBlaCar’s phone verification system. For no clear reason, the app refuses to verify my phone number and keeps showing an error message that says, “Phone used and recoverable.” I have no idea why this is happening—I’ve never used my number in any unusual wa...

When I wanted to travel with BlablaCar Türkiye, the driver charged me three times more than the original price, and when I asked him to lower it slightly due to my situation, he doubled the amount he had initially stated. This made me feel completely helpless and taken advantage of. Even though I re...

My active BlaBlaCar account was suddenly blocked without any explanation. I have no idea why this happened or how to resolve it. I’m unsure if I need to create a new email account or how to link my phone number again. The lack of customer service is incredibly frustrating as there’s no one to provid...

BlaBlaCar suspended my account, and for the past 2 years, I’ve been unable to regain access. There’s no direct support available to explain or resolve the issue, and all I get are repeated errors with generic prompts to “submit via Gmail.” This platform lacks problem-solving support, as there’s no ...

BlaBlaCar’s app lacks proper customer support and fails to address issues effectively. They abruptly close accounts by sending emails accusing users of overcharging without any proper explanation. When trying to block users who send inappropriate messages, there’s no help either—just a response sayi...

My BlaBlaCar account was unexpectedly terminated without any valid explanation. Even though I sent all the required emails, I didn't receive any response. All of my reviews were positive and I didn't receive any complaints or warnings before my account was unexpectedly closed. I would like to expres...

On September 3, 2023, I had a conversation with a driver named F**** for a trip from Edirne to Kadıköy using the Blabla Car app. I initiated the reservation, and she confirmed that I was the first to book. However, just one day before the journey, she canceled the reservation. I hadn't purchased bus...