Bosch Asked Me to Pay $46 to Replace a Brand-New Defective Sandwich Maker

I purchased a Bosch sandwich maker as part of a 12-piece bridal set from a retail store. After bringing the product home, I did not use it immediately. About 25 days later, when I opened the box for the first time, I noticed that the pressing handle was detached from its place.

Even though the product had never been used, I took it to the authorized service center. After inspecting it, they also confirmed that the product had not been used and informed me that it would be replaced.

After waiting nearly a month, the product was returned to me with the explanation that it had been repaired. However, when we examined it, we realized that no repair had actually been done and the problem still remained, so we had to send it back to the service center again.

This time, they said that the required part could not be supplied and that the central office would contact me and send a brand-new replacement product. However, for this product—which I never used and which had no fault on my part—I was asked to pay about $46.

I purchased all the products in my set from Bosch, and this situation makes me worried that if I experience a problem with another item, I may again be asked to pay despite it not being my fault.

I do not accept being asked to pay for a defective product that has never been used. I request that my product be replaced with a new one free of charge or that I receive a full refund.