I purchased a Bosch sandwich maker as part of a 12-piece bridal set from a retail store. After bringing the product home, I did not use it immediately. About 25 days later, when I opened the box for the first time, I noticed that the pressing handle was detached from its place.
Even though the product had never been used, I took it to the authorized service center. After inspecting it, they also confirmed that the product had not been used and informed me that it would be replaced.
After waiting nearly a month, the product was returned to me with the explanation that it had been repaired. However, when we examined it, we realized that no repair had actually been done and the problem still remained, so we had to send it back to the service center again.
This time, they said that the required part could not be supplied and that the central office would contact me and send a brand-new replacement product. However, for this product—which I never used and which had no fault on my part—I was asked to pay about $46.
I purchased all the products in my set from Bosch, and this situation makes me worried that if I experience a problem with another item, I may again be asked to pay despite it not being my fault.
I do not accept being asked to pay for a defective product that has never been used. I request that my product be replaced with a new one free of charge or that I receive a full refund.
I bought a Bosch MMB6172S smoothie blender on 26 November from Bosch store. Before using it, I washed the product. In the evening when I came home and picked it up to put it in its place, I saw that the blade part had rust on it. I immediately called the store, they were very kind and directed me to...
I bought a Bosch blender set, but after the return process was completed, it failed to work under even minimal strain. We sent it to the service center, which returned it saying everything was fine. However, when we used it again later, the same issue persisted. We contacted the service again, showi...
I purchased a Bosch hand blender with great confidence, but after fewer than 10 uses, the gear stripped and the product became unusable. During its last use, I was only grating carrots—there was no contact with metal or any hard foreign object, and the blender was used completely normally. When I t...
I recently bought a Bosch Power Series blender, and to my disappointment, the blade turned out to be of subpar quality with rust in the middle. I submitted photos to the service center, which were received by the company, and I have made multiple calls inquiring about a replacement, but unfortunatel...
Unfortunately, we bought all our appliances from Bosch. Before the warranty expired, we extended the coverage. The inner door shelf holder of our refrigerator broke off on its own from the door, even though there was no problem with the shelf itself. I called the service, and they confirmed it wasn’...
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