I’ve been using BlaBlaCar as a driver and generally trusted the platform’s structure. However, during a recent ride, I encountered a serious flaw that left me frustrated and financially harmed. A passenger contacted me via the BlaBlaCar app but did not make a reservation—he only messaged me. Despite the lack of a confirmed booking, we agreed on a pickup point, and he joined the trip. But when we arrived at the destination, he simply got out of the car without paying anything.
When I tried to report this situation through the app, I found that BlaBlaCar provides no real support mechanism for unbooked, off-system ride scenarios. There was no help section, live agent, or resolution process available. This is a major security vulnerability and creates a loophole for abuse. Anyone can message a driver, skip the reservation, take a free ride, and walk away—leaving the driver with no protection or recourse.
It’s extremely disappointing that a platform as big as BlaBlaCar would allow this to happen. If you can take rides without reservations or payment guarantees, then what's the point of the system at all? This loophole exposes drivers to fraud, encourages misuse, and undermines trust in the app.
I demand that BlaBlaCar fix this security issue immediately by requiring confirmed bookings for all ride communications and implementing a better support structure for incidents like mine. If no action is taken, other drivers will continue to be vulnerable to the same exploitation.
I’ve been trying to make a ride reservation on BlaBlaCar, but the system constantly shows errors, or even worse—drivers simply ignore booking requests. It’s clear that many drivers either don’t intend to accept passengers or are selectively choosing based on gender, which is incredibly frustrating a...
I experienced severe harassment on the BlaBla app when a user I didn’t know contacted me to arrange a ride. As soon as we started communicating, they sent me disturbing and offensive messages. This person even shared their phone number and demanded that I call them. What followed was a series of vul...
I’ve been a member of BlaBlaCar, and without any warning or explanation, my account was suddenly suspended. I posted a ride offer, but due to unforeseen circumstances, the trip didn’t happen. That’s it—no misconduct, no violation, just a canceled journey. Yet they closed my account completely. When ...
I installed the app, intending to offer shared rides. However, I was offered passengers going to locations outside my planned route. I then used the app to explain that I could take them if I received compensation for the extra distance, since they weren't departing from my starting point or going e...
I’ve been a loyal BlaBlaCar user for nearly 7–8 years with a clean record and positive passenger reviews. But now, my account has been unfairly suspended due to a single complaint—without anyone even checking my ride history or feedback. The person who reported me was upset because I refused to give...
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