On March 9, 2026, at 12:41 PM, I placed an order through the Yemeksepeti application from the Burger King Menemen branch, with order number #ulwt-2611-Ic3o. I experienced a problem related to the delivery address for this order.
After placing the order, I realized that I needed to change the delivery address, but the application does not provide any system or option that allows an address change after ordering. As a result, my order—worth about $21—was delivered to the wrong address that I had accidentally selected.
In order to fix the situation, I tried to contact the help center through the Yemeksepeti app, but I was only shown a message saying “Everything is fine,” and there was no option to open a request or create a support ticket.
To resolve the issue, we also tried to contact the Burger King Menemen branch by phone, but no one answered and we never received a call back. Additionally, because the delivery was carried out by a third-party courier instead of the restaurant’s own delivery staff, it became extremely difficult to identify any responsible party to address the problem.
Experiencing such a complicated and inefficient process for a simple food order caused both a loss of time and significant inconvenience.
I believe that a major brand like Burger King, together with the Yemeksepeti platform, should offer more effective customer service and delivery support, including clear channels for urgent order issues and address corrections.
I kindly request that this situation be thoroughly reviewed and that I receive a clear and informative response regarding the outcome of your evaluation.
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