Bauhaus

We bought a garden furniture set from Bauhaus. I started the exchange process because one of the cockles of the product was defective. Two days later, the people who came to pick up the cargo said that they could not take the product because the packaging was not done. The fiasco started after that....

The swing was broken and the return process through Bauhaus was abysmal. I needed a garden swing in my caravan park to host my guests. In order not to face any problems I have purchased one of the best products Bauhaus had to offer online. Moreover, the product seemed to be a five-star product and I...

I recently placed an order with Bauhaus (order number 7011089299) for an anthracite umbrella. However, I received a shockingly pink one instead. This color is completely unacceptable and not at all what I ordered. I've tried contacting Bauhaus through various channels to resolve this issue. I sent ...

Bauhaus is trying every possible way not to take back the product I want to return. First, there was no communication. Then, we were told to contact the cargo company and wait for news. Now they are asking why I didn't deliver it to the cargo company.

I placed an order for a Bosch brand cordless garden irrigation pump with order number 6671555391 from the website of Bauhaus on 05/04/2024. On 05/08/2024, my package was delivered. The shipping box was completely white with a corporate appearance, branded with Bauhaus logos and sealed with Bauhaus-b...

On April 13, 2022, I purchased the Sunfun Westbrook Rattan 4-Piece Seating Set (Product Code 61271867) from Bauhaus. However, the electrical welds at five spots have failed. The material quality is exceedingly low, with thin profiles and bars constructed of low-grade, weak materials. Naturally, the ...

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We recently purchased a shower cabin from the Bauhaus Kozyatağı branch, and to our dismay, it started leaking water from the bottom during its first use! This issue led to a dangerous situation where we slipped and fell in the bathroom, resulting in distress. Our experience with the shower cabin, bo...

I have been a customer who has been shopping at Bauhaus in Germany and Switzerland for years. Now I am in Turkey and I expected the same quality and service. On 11.04.2023, I ordered a Sunfun lounge furniture set online, which was delivered relatively quickly, but unfortunately, it was a defective i...

I bought 2 sun loungers of sunfun brand in June. As soon as I used the product for the first time in July, one of them tore. After creating a complaint request to Bauhausa, the 2nd product tore in the same way from the same place as soon as I sat down. I added this to my complaint, but no action was...

Every time I visit the Bauhaus store in Bursa, I can never find anyone to assist me in the wood-cutting section. Today, I faced the same problem again. Even though it was 6:00 PM, there was still no one available to help. When I asked when someone would attend to me, I received a ridiculous and absu...

Unfortunately, the rattan seating set we ordered from Bauhaus arrived broken after it was shipped to us. It was only natural for us to request a substitute. I have contacted them at least five times since the replacement was supposed to be delivered (July 25), and each time they have assured me that...

I bought my set from another store, but since they didn't have the next piece in the color I wanted, I decided to buy it from the Bauhaus store. I bought a total of 2 chairs. After an excruciating 8-day shipping time, the products finally arrived. Unfortunately, one of the chairs was broken, and the...

A Bosch refrigerator at the Marmara Forum Bauhaus made an impression on me. The staff informed us that the product was not currently for sale and that delivery could take up to a week. They suggested we take the display model right away and assured us that the warranty would not begin until we recei...

I bought garden decor products from your Bauhaus Bursa store on 14.07.2023 at 11.10 on the date and time of 14.07.2023, After my transactions were finished, I got into our car in the Bauhaus parking lot with my friends and while we were moving, the security guard stopped our car on the insistent ins...

It's been like a month and called their support team a bunch of times trying to get some real info about my product, but all they've given me is some vague and useless answers. they were speaking in such a manner that I felt like they were teasing me, acting like the product had been shipped six tim...

I bought a Bosch brand cordless lawn mower on 21.05.2023 at Ankara Sögütözü Bauhaus store on 21.05.2023. The customer representative friend said that it was enough for an area of 500 square meters with a 36v battery, but the battery ran out without mowing even 100 square meters of area with the batt...

These things I purchased from Bauhaus turns out they're expired, might happen, or shouldn't but might, so I just went ahead and used the products from the store without bothering to check their expiration dates because I trust the store's reputation. I didn't realize my mistake until later. To make ...

I bought several things from Bauhaus, but one of them was broken, so I wanted to send it back. I put in the order online and was told to fill out a return form. I filled out the form and sent it, but I never got the shipment confirmation number. Even though I called their WhatsApp support line after...

I'd like to send back the Sunfun Torino garden umbrella I bought from Bauhaus because I don't like the color and I'm not happy with the purchase as a whole. But it's hard for me to get the pre-approval I need for the return. They asked me to upload a photo, which I did as soon as they asked, but I h...

Three days after the Kale brand toilet seat cover I bought online from Istanbul Ataşehir Bauhaus was installed, the hinge of the cover broke and when I took the product for return, they said that it would not be from the store, I had to call customer service first. The customer service asked for an ...