I placed an order for a Bosch brand cordless garden irrigation pump with order number 6671555391 from the website of Bauhaus on 05/04/2024. On 05/08/2024, my package was delivered. The shipping box was completely white with a corporate appearance, branded with Bauhaus logos and sealed with Bauhaus-branded tape. There was no noticeable deformation or evidence of tampering observed on the box, except for a minor superficial dent on one side, typical of shipping. Upon opening the box, I found the original green Bosch box inside. However, upon inspection, I noticed that the security tape, which I believe was applied by the factory during production, had been previously tampered with. Detailed photos of this are available. Unfortunately, the crucial component, the battery, was missing from the original green box. Despite my attempts to reason with the company, my request was denied, citing reasons such as not filing a report upon delivery and the positioning of the items inside the box. As there were no obvious signs of damage or tampering on the package, it was illogical to request a report from the courier. Additionally, the idea that a reputable company like Bauhaus would deliver a package with missing items is beyond belief. I have no prior criminal record and no motive for such an act. Therefore, my only recourse now is to pursue legal action.
Hello, On 19.04.2023 I bought Bosch brand Serie 6 Cordless Vacuum Cleaner Unlimited White 61113 series vacuum cleaner with order number 1113588229. It is stated in my orders' section of the website as it was shipped on 20.04.2023. After the holiday, when I saw that there was no development about my ...
I ordered two faucet taps and two shower systems from Bauhaus. They shipped them in two separate packages via Kolay Gelsin cargo. However, only one of the two packages was delivered to me. When I contacted the courier company, they initially told me the two packages had different delivery timelines....
I ordered a Bosch Serie 4 10KG 1200 RPM WGA25200TR BRAND/MODEL washing machine from the Bosch-Home website on June 28, 2023, paying 14,730 TL. I have yet to receive my washing machine as of August 8, 2023. Despite the fact that I paid the second installment with my credit card, the machine has yet t...
purchased a Bosch Cordless Vacuum from the Media Markt online store on November 25, 2021. I sent it to my family in the village of Sivas Suşehri, and my father took it to the Bosch service center on November 27, 2023, due to a malfunctioning battery. Unfortunately, the service center stated that the...
On March 31, 2024, I bought a washing machine and a dryer from a dealer. The products were delivered on April 5th, 2024. As I wasn't at home, I entrusted my neighbor with the key to accept the delivery. Afterward, the service arrived and installed the appliances. Upon arriving home, I discovered tha...
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