I have been a customer who has been shopping at Bauhaus in Germany and Switzerland for years. Now I am in Turkey and I expected the same quality and service. On 11.04.2023, I ordered a Sunfun lounge furniture set online, which was delivered relatively quickly, but unfortunately, it was a defective item. The replacement took weeks, and in the end, they sent the wrong item. They delivered the wrong side. Since 24.07.2023, I have been struggling to have the item picked up and get my money back. I call twice a week, always getting the same uninformative answer that it's being processed, and no one calls me back. Now I have even reported it in Germany, but unfortunately, with no success. I will now take legal action.
On February 22nd, I placed an order with Bauhaus Turkey via their website (order number: 4901641537), and I received notification that my shipment had been sent on March 1st. My cousin was the one who accepted the package on my behalf because I was not at home to do so, and the contents of the packa...
On August 4, 2025, I purchased a rattan garden furniture set from the Bauhaus website under order number 8891137328. However, the wrong product was delivered to me; the size and shape of the item I received did not match my order at all. I reported the issue to the call center with photos, and altho...
I purchased a product from Bauhaus’ online store and completed the return process at their Kağıthane branch. After handing over the item, the store asked me to send a photo of the return document via Bauhaus WhatsApp, which I promptly did. Weeks have passed, and I still haven’t received my refund. ...
I'm really unhappy that I haven't received the product I bought on May 24th, 2023, and it's taking longer than expected. I've been waiting for a solution despite many promises and calls, but I still haven't gotten any help. I'm really frustrated and disappointed with how unprofessional the Karcher o...
I was sent a used and previously returned product by Bauhaus, from which I had purchased a balcony seating and dining set. The items were delivered to me defective and with visible faults. After noticing this, I immediately initiated a return request. However, I was told that I had to repack all pa...
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