Unfortunately, the rattan seating set we ordered from Bauhaus arrived broken after it was shipped to us. It was only natural for us to request a substitute. I have contacted them at least five times since the replacement was supposed to be delivered (July 25), and each time they have assured me that someone will contact me within two business days. We're not talking about small items that can be stacked on top of a cabinet here; rather, these are three large pieces of furniture that are taking up space in the hallway and living room. Why are they having such difficulty getting rid of this annoyance? It's difficult to imagine how long a large corporation like this will continue to keep customers waiting.
I bought my set from another store, but since they didn't have the next piece in the color I wanted, I decided to buy it from the Bauhaus store. I bought a total of 2 chairs. After an excruciating 8-day shipping time, the products finally arrived. Unfortunately, one of the chairs was broken, and the...
On August 4, 2025, I purchased a rattan garden furniture set from the Bauhaus website under order number 8891137328. However, the wrong product was delivered to me; the size and shape of the item I received did not match my order at all. I reported the issue to the call center with photos, and altho...
I bought several things from Bauhaus, but one of them was broken, so I wanted to send it back. I put in the order online and was told to fill out a return form. I filled out the form and sent it, but I never got the shipment confirmation number. Even though I called their WhatsApp support line after...
I purchased a Fiesta L-Shaped Garden Sofa from Bauhaus, but it arrived with a missing left armrest. The part wasn’t in the box, even though I paid for the full product. For the past 3-4 days, customer service has done nothing but stall. Today, they told me the process has restarted from the beginni...
We bought a garden furniture set from Bauhaus. I started the exchange process because one of the cockles of the product was defective. Two days later, the people who came to pick up the cargo said that they could not take the product because the packaging was not done. The fiasco started after that....
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