About 15 days ago, through a friend, I purchased a pair of Baseus Bass BP1 Pro in-ear headphones from your Haramidere branch. During the sale, it was explicitly promised that we would have the right to a direct exchange, so with that assurance I bought the product. However, from the first day I started using the headphones, I hear a crackling / static-like noise as if the chassis is loose — and even when I’m not on a call, and when I call someone, the people on the other end cannot hear me clearly; my voice is not understandable.
When I returned to the store to request a refund or replacement, despite the promise given by your sales representative S*** U***, the store refused to accept refund or exchange and said they could only send the headphones for repair. The seller also denied ever promising a direct exchange. I bought the headphones with a 2,500 TL cash payment and the problem has existed from day one. I also handed over the warranty certificate to the store for repair.
I demand that the promises made at the time of sale be honored, and that my grievance be resolved — either by refunding the price paid or by providing a direct replacement.
On September 18, 2025, I bought a pair of Baseus AirNora headphones from the Media Markt store in Adana. Just two days after I purchased the product, the right side stopped working altogether. Even though the headphones were fully charged and the connection had no issue, I couldn’t get any sound fro...
I purchased Sennheiser in-ear earbuds last week from Teknosa for ₺8,500, trusting the brand as one of the best in the market. However, just two days later, the earbuds failed to perform basic functions. When answering a call, there was no sound. I couldn’t adjust the volume, pause music, or use any ...
On September 20, 2024, I purchased a pair of Baseus in-ear Bluetooth earbuds on sale from Media Markt Vega Outlet. When I got home, I realized that the sound quality was terrible. On Sunday, September 22, I went to the same store to request an exchange, but they refused because the package had been ...
I bought a pair of Baseus earbuds, and the experience has been a complete disappointment. I used them for just 2 days without issue. On day 3, each earbud started acting like a separate device. On day 5, I took them back to where I purchased them, but they told me the repair system was closed and re...
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