Baseus Car Charger Stopped Charging Properly

I purchased the Baseus Enjoyment Extendable 2-in-1 Car Charger Adapter C+L 30W in black through Amazon, but it malfunctioned after only two or three uses. Although the product looks intact from the outside, I believe the cable has developed an internal fault, and the charger has stopped charging properly.

Amazon requested a report from an authorized service center confirming that the product is defective before they could issue a refund. I was given the phone number (0850) 200 28 28 for the Teklos call center, which I was told provides service for Despec Türkiye, and I was instructed to contact them. When I called, the customer service representative began asking questions in an extremely rude and dismissive manner.

During the call, I explained that I could provide the purchase invoice, but the representative repeatedly insisted on seeing the warranty document that came with the original packaging. I explained that people do not normally keep the packaging for a $8 car charger for a long time and that I had already thrown the box away. Despite this, instead of helping me, the representative seemed to do everything possible to discourage me from continuing with the process and offered no solution. As a result, I was unable to obtain the defect report requested by Amazon, and my issue remains unresolved.

I request that the necessary service report confirming the defect in my product be issued and that the conduct of the Teklos call center representative be investigated. Customers should be treated respectfully and provided with professional, solution-oriented support.