The battery on my Baseus powerbank has visibly swelled, posing a serious safety concern. I purchased this product expecting reliable performance and proper after-sales support—but that has not been the case. I first contacted Hakman, which used to be the official service provider for Baseus in Turkey. They informed me they no longer handle Baseus products.
After that, I tried reaching out directly to Baseus Turkey, but despite multiple attempts, I have received absolutely no response. My powerbank is still under warranty, and yet I cannot find any authorized party to assist me with this issue. This lack of accountability is unacceptable, especially for a brand of this scale.
Baseus, I demand that you respond promptly, honor the warranty, and provide a solution—either a replacement or a proper repair. If I continue to be ignored, I will escalate this matter to all relevant consumer protection channels. A swollen battery is a safety risk, and this situation must be resolved immediately.
The Baseus Powerbank I purchased from Media Markt, distributed by Hakman Electronics, has a swelling battery issue as shown in the images. Despite being under warranty, Hakman Electronics offered a refund based on the price from one year ago, ₺899, instead of the current price of ₺1500-1800 for the ...
My Baseus batteries are swelling. As you can see in the attached images, the product I bought is experiencing this issue. However, the distributor is only offering a refund of ₺272, the price from two years ago, conveniently ignoring the current market value. Even Amazon is not intervening in this m...
My Baseus 20,000 mAh power bank started overheating yesterday and it no longer charges. This issue appeared suddenly. I purchased the product in July 2022 from the Sivas Teknosa store, and its warranty period has now expired. However, I recently learned that this model has a known chronic defect and...
I recently purchased a Baseus product that is supposed to work with two AA batteries. I purchased two Duracell brand AA batteries and installed them in the device. But now I'm stuck with the batteries being trapped inside the product and unable to remove them. It's as if they're superglued together....
I purchased a Baseus brand power bank from the Amazon Turkey app two years ago for ₺1708.28, but the product recently broke down. I contacted Amazon Turkey on February 4, 2025, and after negotiations, they offered a refund on February 7, 2025, since the same product was no longer in stock. I explain...
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