Baseus power bank battery is swelling, how can I get help?

If your Baseus power bank is swollen or inflated, stop charging and using it immediately and do not open, puncture, squeeze, or attempt to repair it.

Baseus specifically advises customers not to charge an inflated power bank and to contact customer service about safe disposal or recycling.

Check the model and serial number, then contact Baseus at [email protected] with your proof of purchase and photos of the device; Baseus warranty coverage generally ranges from 18–24 months.

Certain models, including PPCXM06, PPCXW06, and BS-30KP365 with specified serial numbers, have been recalled because their lithium-ion batteries can swell or overheat, so check whether yours is affected before taking further action.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.