I Face Baseus Power Bank Failure And Cannot Reach Customer Support For Repair

I purchased a Baseus power bank, and after using it for some time, the product failed and no longer works. This issue has continued for approximately one week. I purchased the product through Trendyol under order number 2271879353. Although the warranty period has expired, I have been negatively affected because the product failed after such a relatively short period of use.

To resolve this issue, I have contacted Baseus customer service multiple times, but either no one answers the phone or I am kept waiting on the line for a long time without reaching any solution. Not being able to find anyone to provide support or information about the repair process has made my situation even more frustrating.

I request that Baseus inspect my defective power bank and, even though the warranty period has expired, provide assistance with repair if possible. I also request a clear response and a proper solution regarding my issue.