I Face Baseus Bowie H1i Warranty Support Problems After Sound Cuts Started

I purchased a Baseus Bowie H1i headset through Idefix, sold directly by Idefix, on November 27, 2025. Approximately 3–4 weeks ago, the sound on one side of the headset started cutting out while I was wearing it, and this issue has become especially frustrating over the last 1–2 weeks.

The warranty document for the product was issued by a company called Hakman, which is listed as both the importer and technical service provider. However, the Baseus support hotline number provided on the warranty document does not work, and no one answers Hakman’s contact number. When I reached out through the phone number and WhatsApp line listed on Hakman’s website, they told me that they do not provide technical service support for this product and that I should contact the seller, even though their own company name is clearly stated on the warranty document.

At this point, I cannot get my product repaired under warranty, and I cannot receive support from any channel claiming to be authorized. I contacted Idefix customer service, a support request was created, and I am waiting for a response. It is unacceptable that a product is left without support in this way despite the warranty responsibilities being clearly stated.

My expectation from Idefix is that the headset will be repaired under warranty, and if repair is not possible, that the product will be replaced with a new one. I request that the company stand behind both the product and the warranty process and resolve my issue as quickly as possible.