Asos customer service has really been quite annoying. Expecting it to arrive the next day, I ordered an outfit for a special occasion using express delivery. One week passed and my package vanished from view. When I contacted Asos, they told me their internal system suggested the package would arrive by the end of the day and the tracking system wasn't working as it should. The problem is, I told them at 8 PM rather plainly that that wasn't going to happen. They then told it was "protocol" to wait until a specific date before they could provide a refund or launch an inquiry when I brought this up. I grasp policies, but why would you deceive me on the delivery? Clearly the package is missing, but instead of fixing the problem they simply kept running me around. Such bad handling of the matter is discouraging.
I made an Asos.com outfit purchase in February. I still haven't gotten my item, despite the fact that the projected delivery date was March 7th. It is now April 8th. Time and again, whenever I get in touch with customer support, they assure me that my order would be delivered "soon" or "tomorrow." ...
I bought a pair of shoes from Asos, and before they even came I received an email informing me they had been returned and a refund would be granted. Apparently, the reason was that my address—one I had used innumerable times without any problems—was noted as "incomplete." This utterly made no sense....
I made a purchase from Asos.com on May 6th, but before the order even reached me, it was returned. The return was processed on May 16th, yet it’s been 3 weeks and I still haven’t received my refund. This delay is becoming incredibly frustrating. As a loyal customer who frequently shops with Asos, I’...
On October 22, I placed an order on the Primark website, and on October 24, I received an email confirming that my order had been shipped. However, when I tried to track my package using the provided tracking number, the carrier’s site showed “tracking number not found.” I’ve sent multiple emails t...
I need to return my ASOS order, but I'm having trouble getting in touch with customer service. I purchased two tracksuits, and they arrived in varying sizes. The shipping package does not include any address or phone information, and there is no specified address for returns and refunds. Can someone...
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