On August 13, 2026, I ordered two black Puma backpacks through Zalando Poland. However, because Zalando failed to proper...ly include my phone number and email address on the shipping label, the delivery carrier was unable to contact me, and I never received my order. Throughout the entire process, Za
I ordered a pair of Lacoste shoes (code 10401237325769) from Zalando on or around the 17th of the month for delivery to ...Pianico di Bergamo in Italy. From the beginning there has been a continuous delay in the delivery of my order. The original delivery date was supposed to be the 26th. I received an
I used Zalando’s Sellback service for a box with GAP shorts and a GANT t‑shirt, sent under Sell box number 23531863525SE... on 26/05/2026. After reviewing the box, Zalando rejected the items and informed me that they would be sent back to me. Since then I have neither received any shipment nor any clea
I placed an order on Zalando Outlet for two pairs of shoes and a bag, paying a total of €55. The shipment was dispatched... through a carrier named Unionexpress under tracking number eufr20251016100008200 and remained in transit for over a month. Today, the tracking status updated to state that the pa
I have encountered several issues with a pair of Michael Kors sunglasses I purchased on June 23 through the Zalando app.... Despite wearing the sunglasses only a few times, the frames have sustained damage and small scratches have appeared on the lenses. Additionally, I suspect that the item might not
I ordered Armani t-shirts from Zalando, expecting authentic products, but I was shocked to see “Made in Turkey” on every... label. This was my first time encountering this situation. These Armani t-shirts, sold under Zalando’s name in France, are marked as made in Turkey, which surprised me and left me
Zalando's performance has lately been absolutely disappointing. I ordered but never got anything as their end had a prob...lem. Though I could see the tracking was problematic, there was little I could do personally to correct it. Customer service was utterly useless when I got in touch and they merely
Although I have been a devoted Zalando customer for years, my most recent order has left me very dissatisfied. Two weeks... ago I ordered, and I never heard anything about its arrival status. When I contacted customer support, I was told the box most likely had been lost in route. I asked for a refund
Recently I ordered from Zalando, and the process has been really unpleasant. Originally scheduled to come via DHL, my pa...rcel was unexpectedly tagged as "returned to sender" due to an allegedly "incomplete address," without any prior notice or delivery effort. My address was exactly accurate, and I h
