I bought a pair of shoes from Asos, and before they even came I received an email informing me they had been returned an...d a refund would be granted. Apparently, the reason was that my address—one I had used innumerable times without any problems—was noted as "incomplete." This utterly made no sense.
"Thank you for resolution."
Asos customer service has really been quite annoying. Expecting it to arriv...e the next day, I ordered an outfit for a special occasion using express de
I made a purchase from Asos.com on May 6th, but before the order even reached me, it was returned. The return was proces...sed on May 16th, yet it’s been 3 weeks and I still haven’t received my refund. This delay is becoming incredibly frustrating. As a loyal customer who frequently shops with Asos, I’
I placed an order on ASOS.com on May 19, and it still hasn’t arrived. Apparently, my order was marked for return for rea...sons I don’t understand. However, I haven’t received the order, nor have I received a refund. It’s now been three weeks, and there’s been no communication or resolution. My order n
I made an Asos.com outfit purchase in February. I still haven't gotten my item, despite the fact that the projected deli...very date was March 7th. It is now April 8th. Time and again, whenever I get in touch with customer support, they assure me that my order would be delivered "soon" or "tomorrow."
I found out about the ₺4,263.75 unlawful charge from Asos.com on my account on November 6, 2023. I am deeply worried abo...ut this suspicious conduct, considering I have not made any purchases on Asos.com recently. Our home is rented, and I am the sole provider for my two children. This unapproved cha
Yesterday, I placed an order on Asos.com for €139. According to their policy, orders under €150 shouldn't incur customs ...fees, and since my order exceeded €100, I should have received free standard shipping. However, despite choosing free DHL delivery, I was charged an additional €742 for shipping. T
In December, I bought a pair of shoes from the ASOS website. There was one pair in size 41 and another in size 44. We pr...omptly returned them on the same day they arrived, but unfortunately, our concerns have not been addressed by anyone. Despite winning in consumer arbitration, we have yet to receiv
I purchased a couple of tracksuits from ASOS through their online platform and made the payment upon delivery. Unfortuna...tely, I ended up receiving four different items of poor quality. I returned them and it's been four months, but I'm still waiting for a response. Despite their apparent high qualit
