I ordered from Asos, and the package was marked as delivered, but I never received it. What should I do next to resolve this?

If your Asos package was marked as delivered but you haven’t received it, the first thing you should do is double-check the delivery address you gave when you placed your order to see if someone else at that address may have gotten the package for you.

Next, go to https://www.asos.com/help/. You can get in touch with their customer service team there; the live chat tool is the best way to do it. Give them your order number and information about the package that is missing. Asos usually only needs a short amount of time, up to 48 hours, to see if the package shows up.

If the package doesn't show up after the time limit, Asos will usually check with the courier service and may give you a replacement or a return.

While you wait, if Asos doesn't fix the problem quickly, you might also consider leaving a comment on Xolvie to let many people know.