On October 22, I placed an order on the Primark website, and on October 24, I received an email confirming that my order had been shipped. However, when I tried to track my package using the provided tracking number, the carrier’s site showed “tracking number not found.”
I’ve sent multiple emails to customer support, but I haven’t received any response. After researching further, I discovered that many other customers have had similar issues with orders not being delivered. This situation is unacceptable, and it’s disappointing that Primark hasn’t taken action to address these problems. I urgently request a refund for my order and hope Primark resolves this issue to prevent it from affecting more customers.
On June 9, 2024, I placed an order on Primark.com, and the payment was successfully taken from my account. However, my order status only shows “pending,” with no further updates or confirmation email received. I’m unable to access the site for updates, and I’m left in the dark about the status of my...
On August 8, 2025, I placed an order on the Primark website that included women’s, men’s, and children’s clothing items. My order number is KJ1000016829CN. The total value of my shopping cart was 6,000 TL, but after discounts, the final payment amount shown at checkout was 4,631 TL. However, when I ...
I purchased a pair of sandals from Primark but decided to cancel the order due to unexpected taxes being added to the total. Despite canceling over a month ago, I still haven’t received my refund. I’ve sent several emails, but no one has responded, and there’s no reliable way to reach a representati...
About two months ago, I placed an order on what I thought was the official Primark website. However, my package never arrived, and I haven’t been able to reach anyone for support. After reaching out to Primark’s official international customer service, I discovered that they do not conduct sales in ...
Three months ago, I placed an order on Primark's online store totaling ₺1000. However, they charged me ₺4000 instead, four times the amount I actually owed. There was no option to cancel the order, and I couldn’t find a contact number to reach customer service. I even filed a dispute with my bank, b...
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