My Asos parcel has been stuck in “dispatched” status for over a week, what’s the best way to get it sorted?

If your Asos parcel has been stuck in "dispatched" status for over a week, here are the steps you can take to resolve it:

Check the tracking information: Visit your Asos account and check the tracking details provided for your order. The parcel may be delayed with the courier. If tracking details are unavailable or haven't updated for a week, you can move forward with contacting customer service.

Contact Asos customer service: Asos offers customer support through their "live chat" feature. You can explain the issue and provide your order number. They may investigate further or raise the issue with the courier on your behalf.

Wait for a response or escalation: In some cases, Asos might suggest waiting a little longer, as parcels can occasionally be delayed in transit. However, if there’s no update within a reasonable time, Asos might offer a replacement or a refund.

This is the information we have, but if you have more insights from your experience, please share in the comments.