I Request A Free Replacement Or Refund For My Apple Product

I purchased an iPhone FineWoven Wallet with MagSafe from the Gürgençler store in Mersin, an authorized Apple reseller, on 30.12.2025 for 3,499 TL to use with my iPhone 16. After using the product for approximately three months, the silicone adhesive on the edges of the wallet began to peel off. Previously, I had used the same model wallet and experienced the exact same adhesive peeling problem, so I bought this new one. Having encountered the same defect on two separate FineWoven MagSafe wallets in a relatively short period clearly shows that this is not user error but a recurring and chronic issue with the product. After the problem occurred with my current wallet, I contacted Apple support. I was informed that the service center in Mersin was under renovation and not providing service, and I was instructed to send the product via cargo to the service center in Konya. I shipped the wallet on 31 March 2026, and it was received by Apple on 4 April 2026. Following their inspection, I was told that the product was considered out of warranty and that only a paid replacement could be offered for 3,499 TL. The product was then returned to me in the same defective condition. I do not accept that this product is being treated as out of warranty and that only a paid replacement is being offered, especially given that I have experienced the same defect for the second time after a short period of normal use. I believe this adhesive issue with the FineWoven MagSafe wallets is a chronic product problem. I request that my grievance be resolved primarily by offering a free replacement of the wallet, and if that is not possible, by refunding the full price I paid for the product.