Unjust Warranty Rejection For Motherboard Failure On iPad

I purchased an APPLE 11 inch iPad (A16) Wi‑Fi 128 GB tablet approximately 4–5 months ago. On May 20, 2026, the device suddenly shut down during a software update and has not turned on again since. On the same day, I delivered it to Apple’s authorized service provider, Gürgençler Next Level in Ankara, for warranty inspection. The serial number of my device is KGWPJWQ***. After the technical inspection, I was informed that the device had a motherboard failure and that the motherboard needed to be replaced. The service center clearly stated to me that the problem was due to a motherboard failure and not caused by user error. Despite this, my warranty claim was rejected solely because of a very small cosmetic mark near the Touch ID button, and I was only offered a paid repair or replacement option. I find it unacceptable that a clear motherboard failure, which the service center itself stated is not user‑induced, is excluded from warranty coverage on the grounds of a minor cosmetic mark that appears unrelated to the defect. I request that my warranty application be reconsidered, that the motherboard failure be repaired free of charge within the scope of the warranty, and that I be provided with a clear and justified written explanation of this process and decision.