Alibaba canceled my order after payment and won't refund me, how can I get my money back?

I placed an order for a smart ring on Alibaba.com on 17 February 2026 at around 2:54 PM from Bhind, Madhya Pradesh, India, with order number 291569999501029674. The total amount I paid was ₹2,417.84 via UPI through the Mobikwik app. On the same day, at around 7:05 PM, I cancelled the order within 24...

On October 19, 2025, I placed an order for a TBK2205 laser IC removal machine on Alibaba (Order No: 279986398001027729). After placing the order, I spoke with customs brokers and learned that I might face serious issues with taxes and customs clearance. Therefore, since the product had not yet been ...

On September 30, 2025, I purchased a clothing item titled “Custom Streetwear Double Layer Long Sleeve T-Shirt DTG Printing Logo Vintage Acid Washed Men's Oversized T-Shirt” through Alibaba, under Order No: 277742463001021844. I paid $38.67 via credit card. A short time after placing the order, the ...

I was informed that the Mshop website is connected to Alibaba. However, I am facing a very serious issue: I am unable to withdraw my money. I made purchases totaling ₺600,000, but despite repeated attempts, I cannot get my funds back. This is an extremely large amount, and the lack of access to my ...

I placed an order through Alibaba and paid ₺2680, but the product never arrived. When I reached out to request a refund, I was met with dismissive responses like “we already informed you”, instead of genuine support or accountability. Despite messaging the seller multiple times, no one took respons...

I ordered a product from Alibaba, but when it arrived, it looked completely different from the images. I requested a refund, and Alibaba initially claimed that the money had been refunded. However, when I checked with my bank, they confirmed that no refund was received. I provided bank statements t...

We are desperately seeking assistance with recovering funds from Alibaba. On January 24, 2025, at 12:17 PM, Alibaba customer service sent us the following message: "Dear customer, thank you for your feedback! Please note that the tax payment is only required for issuing a tax document. This is a st...

We have been unable to get our refund from Alibaba and cannot find anyone to assist us. On November 28, we received an email stating the refund would be issued on that date, and we thought the issue was finally resolved. However, no payment was made. Even the representatives we found within the cou...

I am very disappointed with my experience on Alibaba. The platform allows vendors to mislead customers, and support isn't helpful for international buyers. I attempted to buy a $350 product, only to be hit with a $700 insurance fee from the vendor. This additional fee is unreasonable, and when I ask...

I was advised to start selling on Alibaba to earn profits, so I invested ₺30,000. Now, I’m unable to withdraw my money as the platform keeps saying “1 task remaining.” I’m concerned about my investment and urgently need help to withdraw my funds. Please assist me in retrieving my ₺30,000. Any guida...

I ordered a piston ring cylinder (Order No. 225840194501021646) on Alibaba.com, but after consulting with the supplier, I was advised to cancel as it wasn’t the correct item. Although the product hadn’t been shipped, Alibaba.com confirmed the refund on the same day, stating it would be processed wit...

I recently ordered and paid for a total of 5 items on Alibaba. However, 3-4 days later, my orders vanished from the “My Orders” section, and now it shows that I have no active orders. Despite the payment being deducted from my bank, I have no record of my purchases on Alibaba’s site. I need assista...

My order #220233447001027553 was never delivered, and I requested a refund months ago. Since then, I have received no updates on the product or any progress on the refund. It feels like Alibaba has completely ignored my issue, leaving me without the product or my money. This experience has been incr...

I'm experiencing some difficulties with my order from Alibaba. Unfortunately, it hasn't reached me yet and seems to be held up in customs. I would like a refund for my money. The item is being held by Customs, and unfortunately, there is nothing I can do about it. If I had been notified about any cu...

I am writing to express my dissatisfaction with recent charges incurred on my account for canceled orders. On 09.02.2024, I placed two orders through your platform, one with Credit Card Payment and the other with PayPal Payment, as follows: Order with Credit Card Payment: 204562838501022443 Order w...

I came across the CAT428F2 product on Alibaba.com and initiated communication with the seller via WhatsApp. After some back-and-forth, I decided to make a purchase and sent a substantial amount of €13,100, anticipating the delivery of the equipment. However, to my dismay, the promised material is ye...

I had placed an order on Alibaba, but what I received was not at all what I had expected or wanted. What is this...? And you're not going to refund my money? All these advertisements are nothing but disappointing. I'm disappointed that it's all a lie. Why on earth is this system allowed? Millions of...