Alibaba canceled my order after payment and won't refund me, how can I get my money back?

If Alibaba stopped your order after you paid for it but hasn't given you a refund yet, log into your Alibaba account, go to "My Orders," choose the order that was canceled, and click "Apply for refund."

Give specific reasons for what you want. If you don't hear back from the supplier in five days, Alibaba's site will refund you.

If you need more help, you can get in touch with Alibaba's customer service at https://helpcenter.alibaba.com/s/ggs?language=en&pageId.

You could also use their contact page to get in touch. Make sure you have all the important information about the order handy.

If these steps don't help, you might want to file a complaint with Xolvie to get things fixed.