Alibaba canceled my order after payment and won't refund me, how can I get my money back?

On September 30, 2025, I purchased a clothing item titled “Custom Streetwear Double Layer Long Sleeve T-Shirt DTG Printing Logo Vintage Acid Washed Men's Oversized T-Shirt” through Alibaba, under Order No: 277742463001021844. I paid $38.67 via credit card. A short time after placing the order, the ...

On July 31, 2025, I placed two separate orders on Alibaba: one Kernel phototherapy device and one HL V100 shockwave therapy device (Order Nos: 269686215001021703 and 270231726001021703). I paid a total of $606 via credit card. When the shipment arrived in Istanbul, I also had to pay an additional $5...

I ordered a fan product on Alibaba and clearly agreed in advance on the price, shipping, and customs fees. All costs were supposed to be included in the order. However, now I am receiving messages via WhatsApp from someone claiming to represent Turkish customs, demanding that I pay an extra $600 fo...

I was informed that the Mshop website is connected to Alibaba. However, I am facing a very serious issue: I am unable to withdraw my money. I made purchases totaling ₺600,000, but despite repeated attempts, I cannot get my funds back. This is an extremely large amount, and the lack of access to my ...

I purchased a machine part from a Chinese seller through Alibaba.com. The product successfully passed customs controls in my country, but when I received the shipment, I realized that a completely different part was delivered instead of the one I ordered. I immediately opened a dispute and raised a ...

I placed an order through Alibaba and paid ₺2680, but the product never arrived. When I reached out to request a refund, I was met with dismissive responses like “we already informed you”, instead of genuine support or accountability. Despite messaging the seller multiple times, no one took respons...

I ordered a product from Alibaba in September 2024, but after months of waiting, it has still not arrived. I contacted both Alibaba and the seller, Baoding Ncel Electrical Technology Co., Ltd., multiple times to report that my order never reached me. I have repeatedly requested either the product o...

I ordered a product from Alibaba, but when it arrived, it looked completely different from the images. I requested a refund, and Alibaba initially claimed that the money had been refunded. However, when I checked with my bank, they confirmed that no refund was received. I provided bank statements t...

I purchased an electric motorcycle motor from Alibaba for $85, with an additional $67 for shipping, totaling $152. The product reached Istanbul customs, and I was informed by UPS that I needed to provide a notarized power of attorney for clearance. I paid 1,400₺ for the notary fees, only to learn th...

I purchased a product from Alibaba priced at $31, but with shipping fees, the total jumped to $159. However, the product got stuck at Istanbul Airport customs, and I was asked to pay an additional $30 along with providing a notarized power of attorney for release. I requested a refund from Alibaba,...

We have been unable to get our refund from Alibaba and cannot find anyone to assist us. On November 28, we received an email stating the refund would be issued on that date, and we thought the issue was finally resolved. However, no payment was made. Even the representatives we found within the cou...

I am very disappointed with my experience on Alibaba. The platform allows vendors to mislead customers, and support isn't helpful for international buyers. I attempted to buy a $350 product, only to be hit with a $700 insurance fee from the vendor. This additional fee is unreasonable, and when I ask...

I ordered a piston ring cylinder (Order No. 225840194501021646) on Alibaba.com, but after consulting with the supplier, I was advised to cancel as it wasn’t the correct item. Although the product hadn’t been shipped, Alibaba.com confirmed the refund on the same day, stating it would be processed wit...

I ordered a cell phone from Alibaba, but it wasn’t delivered to my address. Instead, it was seized at Sabiha Gökçen Airport customs in Turkey, and I’m unable to retrieve it. I requested a refund, but Alibaba has refused, and I haven’t been able to reach a Turkish customer representative for further ...

I recently ordered and paid for a total of 5 items on Alibaba. However, 3-4 days later, my orders vanished from the “My Orders” section, and now it shows that I have no active orders. Despite the payment being deducted from my bank, I have no record of my purchases on Alibaba’s site. I need assista...

I ordered a pair of shoes from the Luxury brand shoes seller on Alibaba.com and paid a total of $260, including an extra fee to avoid customs issues. However, my order got stuck in customs, and I was asked to pay an additional $90 there. Facing a lengthy process, I opted to return the order. Now, I’...

My order #220233447001027553 was never delivered, and I requested a refund months ago. Since then, I have received no updates on the product or any progress on the refund. It feels like Alibaba has completely ignored my issue, leaving me without the product or my money. This experience has been incr...

I'm experiencing some difficulties with my order from Alibaba. Unfortunately, it hasn't reached me yet and seems to be held up in customs. I would like a refund for my money. The item is being held by Customs, and unfortunately, there is nothing I can do about it. If I had been notified about any cu...

I placed an order worth $600 on Alibaba.com, with an agreed shipping fee of $50, totaling $650. I was assured that no further payments would be required. However, I was subsequently asked to pay $1000 for insurance, which I did, after being promised there would be no further issues. Despite this, I ...

I made a purchase from Alibaba and paid $460. Unfortunately, I did not receive any information about customs during the transaction. Afterward, I received the unfortunate news that the product was held up in customs, leaving me unable to receive a refund or retrieve my phone. I've been waiting since...

I am writing to express my dissatisfaction with recent charges incurred on my account for canceled orders. On 09.02.2024, I placed two orders through your platform, one with Credit Card Payment and the other with PayPal Payment, as follows: Order with Credit Card Payment: 204562838501022443 Order w...

I had some trouble with the lenses I ordered from Alibaba.com not too long ago. The seller told me that only 25 lenses would be shipped after I bought 50, and they would not give me a refund. When the seller insists that selling lenses separately is normal, it doesn't help that they act like a profe...

I came across the CAT428F2 product on Alibaba.com and initiated communication with the seller via WhatsApp. After some back-and-forth, I decided to make a purchase and sent a substantial amount of €13,100, anticipating the delivery of the equipment. However, to my dismay, the promised material is ye...

I had placed an order on Alibaba, but what I received was not at all what I had expected or wanted. What is this...? And you're not going to refund my money? All these advertisements are nothing but disappointing. I'm disappointed that it's all a lie. Why on earth is this system allowed? Millions of...