Alibaba delayed my shipment for weeks without updates, how can I speed up the process?

I ordered an e-bike from Alibaba worth more than $700 back in July, and I still haven’t received it. Every time I ask, they keep saying, “Tomorrow, tomorrow.” They claim it has been at an Italian port for a whole month, but I don’t know the reason for the customs delay. The elections have passed, a ...

I purchased an HY300Pro Mini Projector from Alibaba (Order/Tracking No: 883024590637). My package has been stuck in Istanbul customs since August 1. On September 17, FedEx contacted me and stated that I needed to pay a tax fee of ₺920, which I promptly transferred to the FedEx account. I was told th...

I placed an order on Alibaba.com through Laxamana Wholesale Trade Ltd. for a Daiwa Tanacom 1000 electric reel (Order No: ASD0618001427). For this purchase, I paid a total of ₺17,540, which included ₺11,400 for the product and ₺6,140 (about $150) in customs duties. Although I was assured that all ta...

I placed an order on Alibaba through Aviance Global Logistics for a Honda X-ADV 750cc motorcycle (Order No: te2099167al) about 12 days ago. The listing clearly stated that the product would be delivered directly to my home address without any extra charges. However, I was later informed that my pac...

I purchased a television from the seller Skyline Produce Trading Company Ltd. on Alibaba and completed the payment via bank transfer. The shipment was initially tracked through a logistics company called www.erijasgloballogistics.upcoastcourier.com. I was informed that the products reached Kazakhsta...

I ordered a product from Alibaba in September 2024, but after months of waiting, it has still not arrived. I contacted both Alibaba and the seller, Baoding Ncel Electrical Technology Co., Ltd., multiple times to report that my order never reached me. I have repeatedly requested either the product o...

I ordered a product from Alibaba, but when it arrived, it looked completely different from the images. I requested a refund, and Alibaba initially claimed that the money had been refunded. However, when I checked with my bank, they confirmed that no refund was received. I provided bank statements t...

On December 26, 2024, I placed an order for four pairs of boots on Alibaba, expecting an international shipment. However, the order has not arrived, and there has been no update on the delivery status. I contacted Alibaba’s complaint department, but they have not responded. My messages are being ig...

I am very disappointed. Four months ago, I placed an order with 'Moebel Mobilya Ahsap Dekorasyon Sanayi Ve Ticaret Limited Sirketi'. I ordered flooring, seats, and a sofa, and the seller promised delivery within three weeks. However, the items have not been sent to this day. I have written and calle...

My first order from Alibaba was delivered smoothly to my address, but my second order has been delayed for over two months. Despite submitting all the requested documents to customs and FedEx, as well as providing proof to Alibaba multiple times, I am still being asked for evidence every week. I ha...

I ordered a cell phone from Alibaba, but it wasn’t delivered to my address. Instead, it was seized at Sabiha Gökçen Airport customs in Turkey, and I’m unable to retrieve it. I requested a refund, but Alibaba has refused, and I haven’t been able to reach a Turkish customer representative for further ...

I recently ordered and paid for a total of 5 items on Alibaba. However, 3-4 days later, my orders vanished from the “My Orders” section, and now it shows that I have no active orders. Despite the payment being deducted from my bank, I have no record of my purchases on Alibaba’s site. I need assista...

I ordered a pair of shoes from the Luxury brand shoes seller on Alibaba.com and paid a total of $260, including an extra fee to avoid customs issues. However, my order got stuck in customs, and I was asked to pay an additional $90 there. Facing a lengthy process, I opted to return the order. Now, I’...

My order #220233447001027553 was never delivered, and I requested a refund months ago. Since then, I have received no updates on the product or any progress on the refund. It feels like Alibaba has completely ignored my issue, leaving me without the product or my money. This experience has been incr...

I'm experiencing some difficulties with my order from Alibaba. Unfortunately, it hasn't reached me yet and seems to be held up in customs. I would like a refund for my money. The item is being held by Customs, and unfortunately, there is nothing I can do about it. If I had been notified about any cu...

I made a purchase from Alibaba and paid $460. Unfortunately, I did not receive any information about customs during the transaction. Afterward, I received the unfortunate news that the product was held up in customs, leaving me unable to receive a refund or retrieve my phone. I've been waiting since...

On January 13, 2024, I purchased a tablet from Alibaba with order number 199058534001028684 for $618. Despite buying the product with trade assurance, it arrived in Istanbul on February 1, 2024, without any communication from the seller. I continuously tried to contact the seller for updates on my o...

I had some trouble with the lenses I ordered from Alibaba.com not too long ago. The seller told me that only 25 lenses would be shipped after I bought 50, and they would not give me a refund. When the seller insists that selling lenses separately is normal, it doesn't help that they act like a profe...

"Alibaba seems legit" everyone thinks, the reality is right here in this message!! I decided to buy something from overseas. We were so pumped waiting for our package to arrive! But, turns out our hopes were crushed when we found out that the products got stuck at customs.Unfortunately, the supplie...

I'm concerned about the two toy cars I bought from Alibaba. I placed the order a long time ago, but I haven't heard anything from the shipping company. I'm not sure what's going on, and I'm getting frustrated. Perhaps the pandemic is causing a delay, or there is an issue with the shipping company. I...

I made a purchase on Alibaba.com about a month ago, but I still haven't received my item. In spite of using the provided tracking number, I have been unable to locate any information regarding the status of my shipment. Despite my best efforts, I have not been able to reach the seller for a resoluti...