Alibaba delayed my shipment for weeks without updates, how can I speed up the process?

On October 19, 2025, I purchased a hair clipper from Alibaba.com under order number 885383302420. I paid a total of $36 for the product using my credit card. However, the item has not been delivered to me to this day, and there has been no progress in the shipping process. Today, I submitted a refu...

I ordered an e-bike from Alibaba worth more than $700 back in July, and I still haven’t received it. Every time I ask, they keep saying, “Tomorrow, tomorrow.” They claim it has been at an Italian port for a whole month, but I don’t know the reason for the customs delay. The elections have passed, a ...

I purchased an HY300Pro Mini Projector from Alibaba (Order/Tracking No: 883024590637). My package has been stuck in Istanbul customs since August 1. On September 17, FedEx contacted me and stated that I needed to pay a tax fee of ₺920, which I promptly transferred to the FedEx account. I was told th...

I ordered a product from Alibaba in September 2024, but after months of waiting, it has still not arrived. I contacted both Alibaba and the seller, Baoding Ncel Electrical Technology Co., Ltd., multiple times to report that my order never reached me. I have repeatedly requested either the product o...

On December 26, 2024, I placed an order for four pairs of boots on Alibaba, expecting an international shipment. However, the order has not arrived, and there has been no update on the delivery status. I contacted Alibaba’s complaint department, but they have not responded. My messages are being ig...

I am very disappointed. Four months ago, I placed an order with 'Moebel Mobilya Ahsap Dekorasyon Sanayi Ve Ticaret Limited Sirketi'. I ordered flooring, seats, and a sofa, and the seller promised delivery within three weeks. However, the items have not been sent to this day. I have written and calle...

My first order from Alibaba was delivered smoothly to my address, but my second order has been delayed for over two months. Despite submitting all the requested documents to customs and FedEx, as well as providing proof to Alibaba multiple times, I am still being asked for evidence every week. I ha...

I'm concerned about the two toy cars I bought from Alibaba. I placed the order a long time ago, but I haven't heard anything from the shipping company. I'm not sure what's going on, and I'm getting frustrated. Perhaps the pandemic is causing a delay, or there is an issue with the shipping company. I...