Alibaba seller sent fake tracking info and stopped replying, how can I open a real dispute?

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Xolvie Resolution Specialist March 26, 2025 3:18 pm

If an Alibaba seller gave you fake tracking information and then stopped replying, log in to your account, click "Orders," locate the unwanted transaction, and click "Apply for Refund."

You could use screenshots of invalid tracking and carrier responses to show that you have a "logistics tracking issue." If the seller does not act within 5 days, Alibaba will step in to review the case.

To properly take the problem to the next level, go back to the refund page and click "Escalate Dispute" if the seller hasn't responded or has delivered an inadequate answer. To strengthen your claim, be sure to include all the relevant proof and dates.

Once the situation gets worse, Alibaba's conflict team will step in and make a decision based on the details given.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

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