Alibaba shipment was seized by customs, how should I resolve this with seller?

I ordered a phone case through Alibaba, and my order number is 291*550162. It has been 20 days since I placed the order, but the product still has not been delivered to me. According to the tracking information, the package is currently at Istanbul Customs, and it says that it is being held at custo...

I ordered an e-bike from Alibaba worth more than $700 back in July, and I still haven’t received it. Every time I ask, they keep saying, “Tomorrow, tomorrow.” They claim it has been at an Italian port for a whole month, but I don’t know the reason for the customs delay. The elections have passed, a ...

I purchased an automotive electronic part through Alibaba.com under order number 278697335001022371. My order has been stuck in customs in Istanbul for the past 10 days, and although my delivery address is in İzmir/Çiğli, the product has not been delivered to me yet. During this process, I contacte...

I purchased an HY300Pro Mini Projector from Alibaba (Order/Tracking No: 883024590637). My package has been stuck in Istanbul customs since August 1. On September 17, FedEx contacted me and stated that I needed to pay a tax fee of ₺920, which I promptly transferred to the FedEx account. I was told th...

On July 31, 2025, I placed two separate orders on Alibaba: one Kernel phototherapy device and one HL V100 shockwave therapy device (Order Nos: 269686215001021703 and 270231726001021703). I paid a total of $606 via credit card. When the shipment arrived in Istanbul, I also had to pay an additional $5...

I placed an order on Alibaba.com through Laxamana Wholesale Trade Ltd. for a Daiwa Tanacom 1000 electric reel (Order No: ASD0618001427). For this purchase, I paid a total of ₺17,540, which included ₺11,400 for the product and ₺6,140 (about $150) in customs duties. Although I was assured that all ta...

I ordered a fan product on Alibaba and clearly agreed in advance on the price, shipping, and customs fees. All costs were supposed to be included in the order. However, now I am receiving messages via WhatsApp from someone claiming to represent Turkish customs, demanding that I pay an extra $600 fo...

I placed an order on Alibaba through Aviance Global Logistics for a Honda X-ADV 750cc motorcycle (Order No: te2099167al) about 12 days ago. The listing clearly stated that the product would be delivered directly to my home address without any extra charges. However, I was later informed that my pac...

I purchased a television from the seller Skyline Produce Trading Company Ltd. on Alibaba and completed the payment via bank transfer. The shipment was initially tracked through a logistics company called www.erijasgloballogistics.upcoastcourier.com. I was informed that the products reached Kazakhsta...

I purchased an electric motorcycle motor from Alibaba for $85, with an additional $67 for shipping, totaling $152. The product reached Istanbul customs, and I was informed by UPS that I needed to provide a notarized power of attorney for clearance. I paid 1,400₺ for the notary fees, only to learn th...

I ordered a Bluetooth microphone on Alibaba worth $36, with a $7 shipping fee. Upon arrival in Turkey, customs informed me that I would need to pay an exorbitant tax of ₺8,000-₺10,000, far exceeding the product's value. When I attempted to return the product, the seller refused to accept it, leavin...

I purchased a product from Alibaba priced at $31, but with shipping fees, the total jumped to $159. However, the product got stuck at Istanbul Airport customs, and I was asked to pay an additional $30 along with providing a notarized power of attorney for release. I requested a refund from Alibaba,...

I ordered a cell phone from Alibaba, but it wasn’t delivered to my address. Instead, it was seized at Sabiha Gökçen Airport customs in Turkey, and I’m unable to retrieve it. I requested a refund, but Alibaba has refused, and I haven’t been able to reach a Turkish customer representative for further ...

I ordered a pair of shoes from the Luxury brand shoes seller on Alibaba.com and paid a total of $260, including an extra fee to avoid customs issues. However, my order got stuck in customs, and I was asked to pay an additional $90 there. Facing a lengthy process, I opted to return the order. Now, I’...

I'm experiencing some difficulties with my order from Alibaba. Unfortunately, it hasn't reached me yet and seems to be held up in customs. I would like a refund for my money. The item is being held by Customs, and unfortunately, there is nothing I can do about it. If I had been notified about any cu...

I purchased stickers from a Chinese manufacturer on alibaba.com, but I faced difficulties in getting them through customs because of inconsistencies between the proforma invoice and the final invoice. It appears that the final invoice was inflated, possibly to receive greater incentives from the Chi...

I made a purchase from Alibaba and paid $460. Unfortunately, I did not receive any information about customs during the transaction. Afterward, I received the unfortunate news that the product was held up in customs, leaving me unable to receive a refund or retrieve my phone. I've been waiting since...

On January 13, 2024, I purchased a tablet from Alibaba with order number 199058534001028684 for $618. Despite buying the product with trade assurance, it arrived in Istanbul on February 1, 2024, without any communication from the seller. I continuously tried to contact the seller for updates on my o...

"Alibaba seems legit" everyone thinks, the reality is right here in this message!! I decided to buy something from overseas. We were so pumped waiting for our package to arrive! But, turns out our hopes were crushed when we found out that the products got stuck at customs.Unfortunately, the supplie...

I recently made a purchase on turkish.alibaba.com, Order No. 171443203501025415, and now I find myself trapped in a distressing situation. We suspected that the seller might be fraudulent as they sent us a used product instead of the promised item. To make matters worse, the product was confiscated ...