I made a hotel reservation through Agoda for Hotel Golden Sand under Booking ID 1989379200 on 07/03/2026, with a planned stay starting on 10/03/2026. Before completing the booking, I specifically requested early check-in, as this was essential for my travel plans. After the reservation was confirmed...
"Thank you for eventually sorting my problem out"
"On 6 March, I made a reservation Via Agoda for this Konağı in Mardin for 17–19 April, in the amount of 8,014.38 TL. My Agoda reservation id is 1705336206, and the payment was made by card ending with 4010. On the same day, 6 March, I submitted a request through Agoda to cancel this reservation with a full refund. Before create the cancellation request, I contacted the Hotel directly. The Hotel clearly states that they had no available rooms for dates, that they would approve my cancellation request without any problem, and that they would not cause me any inconvenience. However, in the e‑mail I received from Agoda, I was informed that my cancellation request had been rejected by the Hotel and that my reservation was still confirmed. When I contacted the Hotel again, they told me that they had not received any e‑mail or cancellation request from Agoda. They also states that if such a request had reached them, they would have approved it. On the Agoda Side, I cannot reach any phone number or e‑mail address, so im unable to open a support Ticket and convey the issue I experiencing directly. I believe that this cancellation request, which the Hotel approve, has been in correctly rejected due to an issue in the Agoda system. I request that my reservation be cancelled and that the full amount of 8,014.38 TL be refunded to my card ending with 4010. I kindly ask that the cancellation process be urgently reviewed by also taking the Hotel’s statement into account"
On 6 March, I made a reservation via Agoda for Marinut Konağı in Mardin for 17–19 April, in the amount of ₺8,014.38. My Agoda reservation ID is 170533...
I am writing regarding an issue with my Agoda Cash balance. A few months ago, I noticed that my Agoda Cash was gone from my account, with a loss of approximately 136USD in total, even though I did not use it for any booking or transaction that I am aware of. I did not receive any clear explanation o...
"After the issue was identified, the money was refunded, and a goodwill gesture of 10% of the amount was also credited."
I made a booking through Agoda for the property “Collection O Dwarka” in Dwarka, Gujarat, for the dates 1 March 2026 to 2 March 2026, and paid a total...
I booked a stay at Hotel Museumzicht in Amsterdam through Agoda in December and later cancelled this reservation in late January or early February. Despite cancelling, I was still charged around 100 euros, and Agoda now claims the hotel has marked this as a “no-show”. I contacted Agoda customer serv...
On February 6, 2026, I made a reservation through the Agoda.com website for Samsun Niva Atakum Hotel under the name Hakan Umut A* using the phone number 050 650 79 7**, and 2,528.07 ₺ was charged to my credit card . However, when we arrived at the hotel to check in, the staff told us that their part...
I booked a two-night stay at Santauri de Lluc in Mallorca, Spain via Agoda for the dates Friday, 21 November 2025 to Sunday, 23 November 2025, under booking ID 592416683. I made the reservation on 26 October 2025 and paid a total of €103.26. The booking clearly stated a free cancellation policy unti...
I made a reservation through the Agoda app with reservation number 623781775 for New Taksim Hotel, thinking I would be staying on February 2. I completed the booking on February 1 at around 9:48 PM. However, when I arrived at the hotel, I realized that my reservation was actually for February 9. Bec...
While making a reservation through Agoda for Hotel Villa Fontaine Grand Tokyo-Shiodome in Tokyo, Japan, I intended to select dates in April, but due to a system error, I accidentally confirmed the dates January 31 – February 1. Immediately after completing the booking, I noticed that approximately $...
I made a reservation via Agoda for Dedeman Palandöken Ski Lodge for the dates of 29–30 January 2026. When we arrived at the hotel, the reception informed us that they could not find any reservation under my name because Agoda had not forwarded the booking to them. This put us in a very stressful sit...
Through Agoda, my friend and I made a reservation at the YCH-Montebello hotel in Rome for the dates of January 27–29 for a total amount of 5,594 TL. When we attempted to cancel the reservation, we were told that the full amount would be charged instead of the 70% cancellation fee stated in the prope...
I made a hotel reservation through Agoda.com for Hotel Yoegieottae Gwangju Station in Gwangju. On 25 November 2025, Agoda cancelled my booking, but despite this cancellation they have not refunded the amount I paid, which is 25.16 CHF. I have contacted Agoda customer service many times about this is...
I am disputing my booking with Agoda for Celes Samui in Koh Samui, Thailand, because the room delivered does not match what was advertised and sold to me on the Agoda platform. On Agoda, I booked the room type labeled “Deluxe,” and the photos shown for this option clearly refer to the Patio Deluxe r...
I made a hotel booking through Agoda at Adriatic Palace Hotel in Pattaya, Thailand, under booking ID 581938699. My stay was booked from 15-12-2025 until 15-01-2026, but due to the poor condition of the hotel and lack of proper service, I had to check out early on 27-12-2025 and move to another place...
I am writing to submit a formal complaint regarding a reservation error, unjust cancellation, and an unauthorized charge to my credit card. Below is a chronological summary of what happened during my trip to Paris: I made a single 3-night reservation for Hotel Aulivia. Before my trip, I received a ...
I made a booking through Agoda for a hotel in Umhlanga Rocks, Durban, South Africa, and arrived at the property on 01 January 2026. When we got there, the hotel informed us that the room had already been given to someone else and that our booking could not be honored, even though we had a confirmed ...
I made a reservation through Agoda.com for two Superior Twin rooms with pool view at Mardin Park Dedeman Hotel for the dates of December 29th – January 2nd, under reservation number 601213863. However, due to flight cancellations, I was never able to travel to Mardin and could not use the accommodat...
On 27 December, I made a one-night reservation at Büyükçekmece Doğa Villa Konuk Evi via the Agoda app and paid in advance. Despite having paid, I did ...
I made a reservation for a standard room at Baia Salima Kemer Hotel for the dates July 13–17 via the Agoda mobile application. I completed this reservation on December 27 at 16:18 Turkish time and cancelled it approximately 10 minutes later. Despite this very short interval between booking and cance...
"Update: The hotel has approved the free cancellation in writing via email for the duplicate reservation. Nevertheless, Agoda continues to send me the same standard responses. Even though the travel date is approaching, and direct communication with the hotel is possible, Agoda's delay of the process on the grounds of “no response” is unacceptable. My request is clear: the free cancellation approved by the hotel should be reflected in the Agoda system immediately, and the amount should be refunded without delay."
On December 16, 2025, through the Agoda app, I accidentally created two reservations for the Pearl Hotel Phuket with a January 18, 2026 check-in date,...
I made a reservation through Agoda for a hotel in the Phuket Patong area for a 43-day stay between December 2 and January 13, paying approximately $875 USD. Even though I paid for this reservation three months ago and have a valid reservation number provided by Agoda, when I went to the hotel to che...
I made a reservation through Agoda for PP Princess Resort Hotel, but I mistakenly selected the date as December 16 instead of my intended travel dates of December 30 to February 2. The reservation was confirmed, and the payment was charged immediately. Just a few minutes after completing the booking...
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