Agoda Flight Booking Missing After PayNow Payment

This morning I made a flight booking through Agoda for a connecting trip, with SilkAir on the Singapore–India leg and Singapore Airlines on the return from India to Singapore, but I have still not received any booking confirmation and there is no reservation showing under my Agoda account or in the Agoda app. The departure date for the outbound flight is 1 November 2026 at 09:40. I paid a total of SGD 405.16 via PayNow on 27 August 2026, and the amount has already been deducted from my account, yet I have not received any confirmation email, booking reference, or ticket details from Agoda. I have tried to reach Agoda about this problem but have not been able to contact anyone. At the moment I am in a very uncertain situation, as I have paid for the flights but do not have any proof of booking or ticket. I request that my booking be found and confirmed immediately, with the full itinerary and ticket numbers shared with me as soon as possible. If Agoda cannot issue the tickets for this trip, I request a full and prompt refund of the SGD 405.16 paid via PayNow.