I made a reservation for one night at The Hera Suite Hotel in Ataşehir, Istanbul via Agoda.com under reservation number ...1727502529 and paid 1600 TL. Our check‑in date was 15.05.2026, and we arrived at the hotel around 2 PM with my family. However, the room and the service we encountered were complet
"The error was accepted as a result of the correspondence. Points equivalent to 18 USD were awarded. A refund was provided to the card. Hopefully, the other affected parties will be resolved. The Agoda site should not ignore these errors and should grant a call center and Turkish assistant service to a country like Turkey, which is heavily touristic. The bot should provide an option regarding these errors to the artificial intelligence."
I made a hotel reservation through Agoda.com two days ago for the dates 1–5... June 2026 with reservation ID 1725773596 at a hotel listed as “Alanya MC A
Through Agoda, I made reservation number 1725400252 on May 6, 2026, for Hotel Dell Opera in Venice covering the dates Ma...y 20–22. Not only was I unable to receive support for either cancellation or date modification, but approximately $990 was also charged from my card without my effective approval,
I am filing this complaint against Agoda regarding booking number 2009900405. Agoda has engaged in deceptive practices, ...misleading promotions and unfair billing around my reservation at Stay Hotel in Bangkok for 9–10 May. During the booking process for the 9–10 May stay, the price clearly shown on A
I booked a flight ticket from Bali to Vietnam through Agoda for travel between 22 May 2026 and 26 May 2026, but I have n...ot received any booking confirmation and the booking ID does not seem to exist. During the purchase I accidentally entered the wrong email address, so I never got the confirmation
I made a reservation through the Agoda application for a Deluxe Room at Hotel Moonlight in Kathmandu, Nepal, under the n...ame Gonul Ozgu*** with booking ID 648742651, for 3 nights between 20–23 April 2026, for which I paid a total of 360 USD. However, the room and overall quality of the stay were far
I made a reservation through Agoda.com for Side Mira Palace Hotel with check-in on April 26 and check-out on April 27, u...nder reservation number 1721657289. The total reservation cost was approximately $25. Shortly after completing the booking—within about 5 to 10 minutes—I was contacted by the hotel
"I am very grateful to Xolvie for helping me get through to Agoda, as there was no other way to communicate with them to submit my refund request."
On 17 March 2026, I made a reservation through Agoda for a hotel in Bern and completed my payment via Agoda. However, de...spite having paid, we were not able to receive the service. When we arrived at the hotel, we needed a service/entry code from Agoda in order to access the room, but we could not ob
I am requesting the resolution of a serious issue I experienced during a reservation made through Agoda. On December 25,... 2025, I created a reservation via Agoda for Özkum Park Hotel in Sapanca for the dates January 3–4, 2026, under reservation number 1681740689. During the booking process, I was inf
On April 5th, I discovered a fraudulent charge from Agoda on my credit card for a hotel booking in Singapore in the amou...nt of 712.25€. I have never visited Agoda’s website, I have never created an account with them, and I have never made any booking through their platform, so this transaction is cle
Today, I searched for a hotel on Trivago to stay in Çorlu, Tekirdağ, and the best option shown was Çorlu Safir Hotel & C...ity Center listed through Agoda.com. I completed my reservation via Agoda, and $39 was charged to my credit card. My booking was confirmed with reservation number 1715494754. Howe
I made a reservation through Agoda for a hostel in Milan, Italy under booking number 644163247, with check‑in on 3 April.... When I saw the condition of the property, I found it to be very dirty and unsafe, and it was completely different from what I had expected from the listing on Agoda. Because of t
I made a reservation through Agoda for a stay at Hotel Malar in Paris, France, from February 24–28, paying $709 in full ...upfront. However, I canceled the reservation the following day. The booking was already listed as refundable, and Agoda also informed me via email that the refund would be processe
On February 11, 2026, I made a reservation through Agoda for the Malar Hotel in Paris, France. Due to unforeseen circums...tances, I had to cancel this reservation on February 14, 2026. My reservation number is 1697859635. Despite this, 42 days have passed, and I have still not received any refund. Wh
My name is Ömür Ö*** S***. I made a reservation through Agoda at B&B HOTEL Paris 17 Batignolles for myself and my wife, ...Nurdan S***, under the reservation number 1703547014, with check‑in on 28 March 2026 and check‑out on 30 March 2026. After completing this reservation, I had a serious motorcycle a
I made a reservation through Agoda for the B&B Hotel Paris 17 Batignolles for March 28–30 (reservation number 1703547014...). However, shortly before these dates, I was involved in a traffic accident and suffered a broken leg. Despite submitting my condition to Agoda with up-to-date X-ray images and an
I made a half-board reservation through Agoda for Midan Hotel Jeddah, for two people, for 9 nights between March 12 and ...March 21, 2026, under reservation number 1688246124. The total amount I paid was ₺77,600 (approximately ₺6,500 per night), and the reservation clearly included breakfast and dinner
I made and fully paid a hotel reservation through Agoda, Booking ID 1990988557, for Motel 6 Campbell, CA – San Jose for ...the dates 13 March 2026 to 20 March 2026. The total amount I paid to Agoda was SAR 5,286.29 (USD 1,408.81). I flew transatlantic to reach San Jose, California, but due to multiple
I purchased a San Diego Zoo voucher through Agoda on 3/10 and experienced a serious problem with your payment system. Wh...en I attempted to make the purchase, Agoda’s payment page failed to load properly. There was no confirmation screen, no email, and no indication that the transaction had been compl
I made a hotel reservation through Agoda for Hotel Golden Sand under Booking ID 1989379200 on 07/03/2026, with a planned... stay starting on 10/03/2026. Before completing the booking, I specifically requested early check-in, as this was essential for my travel plans. After the reservation was confirmed
"Thank you for eventually sorting my problem out"
I booked a Gulf Air flight from Singapore to Manchester via Bahrain for 17 ...March for a total cost of £220. I recently discovered, only after checking
"On 6 March, I made a reservation Via Agoda for this Konağı in Mardin for 17–19 April, in the amount of 8,014.38 TL. My Agoda reservation id is 1705336206, and the payment was made by card ending with 4010. On the same day, 6 March, I submitted a request through Agoda to cancel this reservation with a full refund. Before create the cancellation request, I contacted the Hotel directly. The Hotel clearly states that they had no available rooms for dates, that they would approve my cancellation request without any problem, and that they would not cause me any inconvenience. However, in the e‑mail I received from Agoda, I was informed that my cancellation request had been rejected by the Hotel and that my reservation was still confirmed. When I contacted the Hotel again, they told me that they had not received any e‑mail or cancellation request from Agoda. They also states that if such a request had reached them, they would have approved it. On the Agoda Side, I cannot reach any phone number or e‑mail address, so im unable to open a support Ticket and convey the issue I experiencing directly. I believe that this cancellation request, which the Hotel approve, has been in correctly rejected due to an issue in the Agoda system. I request that my reservation be cancelled and that the full amount of 8,014.38 TL be refunded to my card ending with 4010. I kindly ask that the cancellation process be urgently reviewed by also taking the Hotel’s statement into account"
On 6 March, I made a reservation via Agoda for Marinut Konağı in Mardin for... 17–19 April, in the amount of ₺8,014.38. My Agoda reservation ID is 170533
"After the issue was identified, the money was refunded, and a goodwill gesture of 10% of the amount was also credited."
I made a booking through Agoda for the property “Collection O Dwarka” in Dw...arka, Gujarat, for the dates 1 March 2026 to 2 March 2026, and paid a total
