Agoda Extended Stay Refund Not Processed After Hotel Approval

I made a reservation via Agoda for Extended Stay for the night of July 24 to 25 and paid a total of $60. When I arrived, the hotel refused to accept the required $100 deposit both from my PayPal account and in cash, so I was unable to complete check‑in. Because of this, the stay was cancelled. I spoke with the hotel manager, Adrian, who clearly told me that they would approve a full refund and that Agoda could contact her to confirm this. Despite this, no one from Agoda or the hotel has contacted me, and my refund has still not been processed. I was later told that the company policy or refund period had expired, but this delay was not caused by me and I feel I am being treated unfairly. I request that Agoda process a full refund of my $60 as confirmed verbally by manager Adrian and as a gesture of good customer service in light of this situation.