Hotel Canceled My Reservation, No Refund From Agoda
I booked a hotel through agoda.com, but my experience has been nothing short of a nightmare. The hotel canceled my reservation without prior notice, and to make matters worse, they refused to refund my fee. What's more frustrating is that I can't seem to contact anyone at agoda.com for assistance. I'm left hanging, waiting for both the hotel and agoda.com to admit their error, refund my money, and offer a simple apology. It's incredible how badly this situation has been handled. I just want them to hear my voice and resolve this situation as soon as possible. This ordeal has left me frustrated and disappointed, and I hope that sharing my experience will prevent others from having to deal with Agoda and this hotel in the future.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. Your experience is important to us. If there is any other issue you need assistance with, please send your inquiry along with your Agoda reservation number to [email protected] and include your support request number 26089249 in the subject line. ^Renato
Everyone has seen the disgrace, there's no need for further words.
Hello a***, we are sorry to hear that you had an unpleasant experience with a booking. Your experience is important to us. If there is anything else we can help with, please send your question with your Agoda reservation number and include your support request number 26089249 in the subject line. We will look into it. Thank you. Regards, Taka
