I wanted to book a single room for two people at Rudolf Hotel via Agoda for a check-in on September 11 and check-out on ...September 12. Since I received no SMS, email, or confirmation stating "your room has been reserved" after the initial transaction, I assumed the booking had not gone through and ma
Agoda has unlawfully debited the amount of €272.92 from my bank account (transaction approval number 364095) for a reser...vation at Green Suites Hotel in Athens, Greece, even though Agoda itself cancelled this reservation. The booking was under ID 694337631 and the stay was supposed to start on 12 Sep
I booked a standard room at Kaila Krizantem Hotel through Agoda for 2 adults and 2 children for August 29 to September 3.... I paid a total of $1,134 for this booking (Reservation #1762165179). Later, I discovered that the hotel's official website listed the exact same room type, dates, and guest coun
I booked a stay at Swandor Topkapi Palace through Agoda for September 1–6, 2026. I specifically set up the reservation f...or 2 guests, and my payment of $1,701 was approved through Agoda on August 19, 2026, around 8:00 PM. However, prior to checking in, I reviewed the booking confirmation email and no
I made a reservation via Agoda for Extended Stay for the night of July 24 to 25 and paid a total of $60. When I arrived,... the hotel refused to accept the required $100 deposit both from my PayPal account and in cash, so I was unable to complete check‑in. Because of this, the stay was cancelled. I spo
I am writing to report a serious problem I experienced with a hotel reservation made through Trivago and Agoda, as well ...as the complete lack of accessible customer support in Turkish. I searched for Cleopatra Golden Beach Hotel through Trivago and was redirected to Agoda, where I completed a reserv
During my stay booked via Agoda at Sunshine Resort Banff for 11–13 July 2026, I was charged an additional 46.2 CAD by th...e hotel at checkout on 13 July 2026, which was never disclosed during the booking process. My booking confirmation from Agoda clearly indicated that everything was already paid, an
My stay at Novotel Wien Hauptbahnhof was booked via Agoda for 18/07/2026–19/07/2026, and I am writing to share a very di...sappointing experience with your customer service. Due to the sudden passing of my grandfather, I urgently needed assistance with this non‑flexible reservation the day before check
I am filing a complaint regarding my apartment reservation made through Agoda under the booking number 668513659. The re...servation was made 10 days ago for one night, starting on 12 June 2026. The main problem is that the apartment turned out to be located 88 km away from the city in which it was sho
I made reservation number 1736754885 through Agoda for a vacation with my wife at Sole’n Blu Hotel in Kaş, Antalya, for ...the dates of June 13–14, 2026. During the booking process, I accidentally selected a shared room. Since this is not a type of accommodation that neither my wife nor I would ever ac
On June 10, I made a reservation through Agoda for Upsuites Hotel for three guests, with check-in on June 15 and check-o...ut on June 18. Agoda charged my credit card $394 for the reservation. However, on June 13, another charge of $394 was processed on the same card without my knowledge or authorizati
I purchased a stay through Agoda at City Hotel Kurfürstendamm m under reservation number 202-9026923 for June 9, 2026, t...o June 10, 2026, and $113 was charged to my credit card. However, when I arrived at the hotel on June 9, the hotel management told me there was no suitable room available for me, t
I made a reservation through the Agoda app for Jasmine Court Hotel in Cyprus for the dates of June 30 to July 3 under re...ference number 5286****19. I canceled this reservation on May 17, 2026. Despite 25 days having passed since I submitted my cancellation request, no refund has been credited to my
I made a reservation through Agoda for a double queen room at Hyatt House San Juan for August 23, 2025. On my Agoda conf...irmation, the total was shown as 1,806.13 plus 265.12 in fees, and I planned and budgeted my trip based on these amounts. However, when I arrived at the hotel and went to check in,
We made a reservation via Agoda to stay at Gaia in the Çeşme/Alaçatı region. Our reservation with the number 663474771 w...as confirmed by Agoda, the full amount was charged to us and our payment document was issued. However, after a long journey from Antalya to Çeşme by motorcycle, we experienced a se
On May 24, 2026, at approximately 11:45 p.m., I made a reservation through Agoda for Marluka Hotel in Ölüdeniz, Fethiye,... covering the dates of May 28–29, 2026. A total of approximately $240 was charged to my credit card, and I received reservation number 662640207. After completing the booking, I c
Days Inn 5425 Clarkins Dr, Austintown, Ohio 44515. I was charged more than I should have been got locked out of my room ...for 3 hours. The boy at the desk didn't want to help me. I walked with a cane and had no car, had to rely on other guests to help me, and almost had to call the fire dept
Through Agoda, I made reservation number 1725400252 on May 6, 2026, for Hotel Dell Opera in Venice covering the dates Ma...y 20–22. Not only was I unable to receive support for either cancellation or date modification, but approximately $990 was also charged from my card without my effective approval,
I am filing this complaint against Agoda regarding booking number 2009900405. Agoda has engaged in deceptive practices, ...misleading promotions and unfair billing around my reservation at Stay Hotel in Bangkok for 9–10 May. During the booking process for the 9–10 May stay, the price clearly shown on A
I made a reservation through Agoda.com for Side Mira Palace Hotel with check-in on April 26 and check-out on April 27, u...nder reservation number 1721657289. The total reservation cost was approximately $25. Shortly after completing the booking—within about 5 to 10 minutes—I was contacted by the hotel
"Thank you for your services"
I booked Abasa Suites through Agoda for April 21–23 under the name Eda Dal (booking number 649852627), paying the full a...mount in advance via Agoda. On the Agoda listing, the hotel is presented as being in the city center, but in reality it is at least a 25-minute uphill walk away, and the road has n
On 17 March 2026, I made a reservation through Agoda for a hotel in Bern and completed my payment via Agoda. However, de...spite having paid, we were not able to receive the service. When we arrived at the hotel, we needed a service/entry code from Agoda in order to access the room, but we could not ob
