I made a hotel reservation through Agoda for Hotel Golden Sand under Booking ID 1989379200 on 07/03/2026, with a planned stay starting on 10/03/2026. Before completing the booking, I specifically requested early check-in, as this was essential for my travel plans. After the reservation was confirmed...
"On 6 March, I made a reservation Via Agoda for this Konağı in Mardin for 17–19 April, in the amount of 8,014.38 TL. My Agoda reservation id is 1705336206, and the payment was made by card ending with 4010. On the same day, 6 March, I submitted a request through Agoda to cancel this reservation with a full refund. Before create the cancellation request, I contacted the Hotel directly. The Hotel clearly states that they had no available rooms for dates, that they would approve my cancellation request without any problem, and that they would not cause me any inconvenience. However, in the e‑mail I received from Agoda, I was informed that my cancellation request had been rejected by the Hotel and that my reservation was still confirmed. When I contacted the Hotel again, they told me that they had not received any e‑mail or cancellation request from Agoda. They also states that if such a request had reached them, they would have approved it. On the Agoda Side, I cannot reach any phone number or e‑mail address, so im unable to open a support Ticket and convey the issue I experiencing directly. I believe that this cancellation request, which the Hotel approve, has been in correctly rejected due to an issue in the Agoda system. I request that my reservation be cancelled and that the full amount of 8,014.38 TL be refunded to my card ending with 4010. I kindly ask that the cancellation process be urgently reviewed by also taking the Hotel’s statement into account"
On 6 March, I made a reservation via Agoda for Marinut Konağı in Mardin for 17–19 April, in the amount of ₺8,014.38. My Agoda reservation ID is 170533...
I made a hotel reservation via Agoda for İçkale Hotel in Ankara, with check‑in on 09/01/2026, and I paid approximately ₺3,000 by credit card through Agoda. Despite completing my stay and the payment being taken, I still have not received any invoice for this reservation. I attempted to reach Agoda c...
I am writing regarding an issue with my Agoda Cash balance. A few months ago, I noticed that my Agoda Cash was gone from my account, with a loss of approximately 136USD in total, even though I did not use it for any booking or transaction that I am aware of. I did not receive any clear explanation o...
"After the issue was identified, the money was refunded, and a goodwill gesture of 10% of the amount was also credited."
I made a booking through Agoda for the property “Collection O Dwarka” in Dwarka, Gujarat, for the dates 1 March 2026 to 2 March 2026, and paid a total...
I booked a stay at Hotel Museumzicht in Amsterdam through Agoda in December and later cancelled this reservation in late January or early February. Despite cancelling, I was still charged around 100 euros, and Agoda now claims the hotel has marked this as a “no-show”. I contacted Agoda customer serv...
As the owner of Royal Suites-Sky, I am reporting that Agoda is publishing very misleading information about my property on its website. On the Agoda page for Royal Suites-Sky, there is a section titled “Unleash Your Inner Athlete at Royal Suites-Sky's Sports Facilities,” which is completely false. R...
On February 6, 2026, I made a reservation through the Agoda.com website for Samsun Niva Atakum Hotel under the name Hakan Umut A* using the phone number 050 650 79 7**, and 2,528.07 ₺ was charged to my credit card . However, when we arrived at the hotel to check in, the staff told us that their part...
I booked a two-night stay at Santauri de Lluc in Mallorca, Spain via Agoda for the dates Friday, 21 November 2025 to Sunday, 23 November 2025, under booking ID 592416683. I made the reservation on 26 October 2025 and paid a total of €103.26. The booking clearly stated a free cancellation policy unti...
I made a reservation through the Agoda app with reservation number 623781775 for New Taksim Hotel, thinking I would be staying on February 2. I completed the booking on February 1 at around 9:48 PM. However, when I arrived at the hotel, I realized that my reservation was actually for February 9. Bec...
I made a reservation via Agoda for Dedeman Palandöken Ski Lodge for the dates of 29–30 January 2026. When we arrived at the hotel, the reception informed us that they could not find any reservation under my name because Agoda had not forwarded the booking to them. This put us in a very stressful sit...
I made a hotel reservation via Google Maps through Agoda, and the payment was successfully deducted from my Touch ’n Go eWallet in the amount of RM210.71. The booking was for Pacific Express Hotel Central Market with Booking ID 1977627479. However, I mistakenly entered the wrong email address during...
Through Agoda, my friend and I made a reservation at the YCH-Montebello hotel in Rome for the dates of January 27–29 for a total amount of 5,594 TL. When we attempted to cancel the reservation, we were told that the full amount would be charged instead of the 70% cancellation fee stated in the prope...
I made a hotel reservation through Agoda.com for Hotel Yoegieottae Gwangju Station in Gwangju. On 25 November 2025, Agoda cancelled my booking, but despite this cancellation they have not refunded the amount I paid, which is 25.16 CHF. I have contacted Agoda customer service many times about this is...
I am disputing my booking with Agoda for Celes Samui in Koh Samui, Thailand, because the room delivered does not match what was advertised and sold to me on the Agoda platform. On Agoda, I booked the room type labeled “Deluxe,” and the photos shown for this option clearly refer to the Patio Deluxe r...
I made a hotel booking through Agoda at Adriatic Palace Hotel in Pattaya, Thailand, under booking ID 581938699. My stay was booked from 15-12-2025 until 15-01-2026, but due to the poor condition of the hotel and lack of proper service, I had to check out early on 27-12-2025 and move to another place...
I am writing to submit a formal complaint regarding a reservation error, unjust cancellation, and an unauthorized charge to my credit card. Below is a chronological summary of what happened during my trip to Paris: I made a single 3-night reservation for Hotel Aulivia. Before my trip, I received a ...
On January 10, I made a reservation through Agoda for Legacy Ottoman Hotel Istanbul under reservation number 1686876576. I selected the reservation for 2 adults and 1 child (age 12) and completed the payment accordingly. However, after the payment was completed, I noticed that the reservation confir...
I made a booking through Agoda for a hotel in Umhlanga Rocks, Durban, South Africa, and arrived at the property on 01 January 2026. When we got there, the hotel informed us that the room had already been given to someone else and that our booking could not be honored, even though we had a confirmed ...
I had made a hotel reservation through Agoda at Rutu Enclave in Revdanda, with my stay scheduled to start on 26 December at 12:00 pm. On the same day, at around 11:00 am, just one hour before check‑in, the hotel informed me that my booking was cancelled, stating that Agoda is a third‑party applicati...
I made a reservation today via Agoda for Auroro Hotel in Malacca, but I accidentally selected today’s date instead of tomorrow, when I actually intended to stay. I completed the double room reservation around 22:30, and as soon as I noticed the mistake, I immediately tried to contact someone to chan...
I made a hotel reservation in Istanbul through the Agoda app for the dates December 19–21, paying a total of $63 USD. I completed the payment with my card through the app, and my reservation number is 607959547. I made the reservation about two days ago. Today, the hotel contacted me and stated tha...
I made a reservation through Agoda for a hotel in the Phuket Patong area for a 43-day stay between December 2 and January 13, paying approximately $875 USD. Even though I paid for this reservation three months ago and have a valid reservation number provided by Agoda, when I went to the hotel to che...
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