I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account.
This is completely unacceptable. If the hotel is not going to honor the reservation, why is Agoda listing them at all? This kind of miscommunication and lack of coordination between Agoda and its partners directly harms customers like me.
I didn’t receive the service I paid for, and yet my money was taken with no explanation or solution. Agoda, you need to issue an immediate full refund and ensure that hotels on your platform are actually available and committed to honoring bookings. Stop allowing your users to be left in the dark and financially penalized for your internal failures.
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
I canceled a hotel booking through Agoda and have yet to receive my refund, even though the platform states that refunds will be processed within 30 to 45 days. This delay is completely unacceptable, and I am left without any resolution. On top of that, it’s nearly impossible to reach a customer rep...
I booked a hotel through Agoda yesterday but had to cancel it due to personal reasons. I also called the hotel directly and emailed Agoda to ensure the cancellation process was smooth. While they assured me I would receive a refund, I never got any confirmation email—not for the booking, the cancell...
I booked a hotel through Agoda.com and received a confirmation, with the payment successfully taken from my account. I have the reservation number, reference number, and an official confirmation, yet when I arrived, the hotel had no record of my booking. This is incredibly frustrating and disappoint...
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