On January 5, 2026, when I contacted the service center regarding my Acer notebook, model Acer NG-AN515-46-R2C7, I was t...old that the motherboard needed to be replaced and that the service fee being requested for this repair was even higher than the price of a brand-new computer. I find this request
My Acer laptop developed an issue due to the lid hinge, just two months before the end of its 2-year warranty period. I ...brought it to the Ümraniye Acer Service for repair, and within a week, they contacted me, claiming the problem was user-related and charged me ₺15,060. As a financial advisor, I al
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I c...ould currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And
I sent my device to 'SMS Infocom Teknoloji Servis Ltd. Şti.', the authorized Acer service center under warranty, on Dece...mber 25, 2024, to repair the non-functioning "d" key on the keyboard. However, as of January 7, 2025, I was informed that the repair cost would be ₺59,000. I want to emphasize that
I sent my Acer computer, which I purchased a year ago, to the authorized service center for maintenance. When it was ret...urned to me, I noticed that one of the components inside was burned! There was no such issue when I sent the computer, but it came back in this condition after the repair. Upon rec
I sent my Acer Nitro 5 AN515-57 to the service center because two keys broke. Instead of simply replacing the two keys, ...they told me the entire keyboard needed to be replaced and quoted me an unreasonably high price. I sent the laptop in for a minor fix, and they’re trying to overcharge me for somet
I took my Acer Nitro 5 AN515-55 laptop to the authorized Acer Service for a thermal paste replacement and fan cleaning. ...I also inquired about the possibility of updating the BIOS and drivers. After waiting 9 days without any response, I finally went to the service center myself. To my surprise, I wa
I purchased the Acer Iconia TAB P10, and the tablet has been experiencing battery problems where it shuts down after rea...ching 70% and only powers back on at 1%. I sent it to service twice in a row, and both times they claimed to have "fixed the issue." However, the problem persisted upon each return
"I am sharing the situation as of today, November 11. Vatan says that they do not have the model in stock, but they have a display product available. They say they can give it to me if I accept it. I did not accept it as a return or a display product. As my legal right, I requested an exact replacement, and if it's not in stock, an upgrade to a higher model. We communicated this to Vatan Computer via email. The manufacturer, Acer, did not accept this. The authorized service gives a legal decision for replacement in the RMA report, yet Acer does not accept it. When I emailed the authorized place, they told me to discuss it with your seller, the importer Index company. In other words, they are all avoiding responsibility and stalling through each other. Since these issues were not resolved, I have applied to the Consumer Arbitration Committee and the Consumer Court today. I believe that the court will decide for an exact replacement. From now on, the court will be the party to deal with, and I will provide updates as the situation develops."
I sent my Acer Aspire 7 laptop to Acer through Vatan Bilgisayar for repair due to broken hinges, which is a known issue ...with this model. The laptop was initially sent from Ankara to Istanbul and then returned without any action taken. Today, I was informed that it has been sent back to Acer in Istan
I bought an Acer A10 tablet, and to my dismay, the screen ended up getting shattered. Unfortunately, spare parts are cur...rently unavailable, as confirmed by their customer service. Upon reaching out to them regarding a screen replacement, they provided a quote that was significantly higher than the t
I purchased an Acer Nitro 5 laptop with 8 GB RAM from Vatan Bilgisayar on 08.02.2023. Initially, I inquired about the ve...rsion with 16 GB, but I was informed it wasn't available, so I opted for the 8 GB variant. Following this, I contacted Acer customer service to inquire if adding additional RAM wou
I bought the Acer laptop model 5739G a long time ago (January 2010), and I still use and like it now. Because of a mista...ke on your Acer website, my laptop got blocked, so I had to take it to get fixed. This inconvenience ended up costing me about 30 ₺. But where did you make a mistake? I looked on y
I have never experienced such poor service as that of SMS Infocomm and Acer representatives. The same goes for Acer. My ...Acer Nitro 5 with the RTX 4060 graphics card was sent for service through Media Markt on September 24th due to numerous issues and complaints. Today is October 28th, and they are s
I bought the Acer Nitro 5 four months ago, and it's been having problems with the graphics card from the beginning. I've... already sent it to the authorized service two times, but they said there aren't any hardware issues and gave it back to me. I talked to Amazon, the seller, about returning or exch
Six months ago, I purchased an Acer Nitro 5 laptop, model an515-57. I used the laptop occasionally until one day it coul...dn't charge anymore. Subsequently, I sent it for service. A week later, the service contacted me, stating that there was a liquid contact, and both the motherboard and the keyboard
I purchased the Acer Aspire 7 A715-43G laptop from Amazon 9 months ago. While I am satisfied with its performance, I've ...encountered difficulties with the service and availability of replacement parts. Living in Antalya, the service center being in Istanbul poses a challenge for shipping the laptop w
I just bought the Acer Nitro Predator Helios 16 PH16-71-909W i9 Laptop on August 11, 2023, but I've been dealing with fr...eezing issues since the second day. Since this expensive product comes with a big price, I quickly made a record of the problems I encountered and took videos on the day I bought i
I bought the Acer Nitro 5 gaming laptop from the Teknosa website. It has an Intel i5 12500H processor, Nvidia RTX3050TI ...graphics card with 8GB RAM, a 512GB SSD, and a 15.6'' FHD 144Hz display. When I opened and turned it on on the day it arrived, the screen showed colorful lines right away, and the
The Acer Nitro 5 an515-57 with an Intel Core i5 11400H, an RTX 3060, and 32 GB RAM (16 GB were factory-installed, and I ...added an additional 16GB RAM module). I was told that I could make upgrades, so I opened the device. Now I am receiving this message. It is only possible to perform maintenance on