I sent my Acer Aspire 7 laptop to Acer through Vatan Bilgisayar for repair due to broken hinges, which is a known issue with this model. The laptop was initially sent from Ankara to Istanbul and then returned without any action taken. Today, I was informed that it has been sent back to Acer in Istanbul for repair, but I was told it would be a paid repair despite this being a recurring problem for Acer devices.
This process has already taken 2.5 weeks, and I’ve been informed it will require at least 20 more business days. As an IT student starting my internship next week, I urgently need my laptop, and this delay is unacceptable. I request that the repair fee be waived and that the process be expedited. Please address this issue promptly!
The lid hinge of my HP laptop, which I bought from America about 2.5 years ago, was broken. I contacted HP Customer Services in Turkey and initiated a damage report. They investigated the device's serial number, model, and warranty status. After connecting by phone, they inspected the broken hinge a...
I purchased my MSI GP76 Leopard laptop in 2021 through Hepsiburada, and I’ve been using it in Antalya. About two weeks ago, the hinge joints broke while I was simply opening the lid in a normal way. Since the warranty period has expired, I haven’t yet contacted an authorized service center. My invo...
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And...
I went all in on this Acer laptop from Vatan Bilgisayar like 20 days ago, my excitement has totally turned into frustration because my computer is overheating and the fan is so dang loud. my laptop is like, totally overheating, a huge problem. The temperature goes up when we're doing regular stuff a...
My Acer laptop developed an issue due to the lid hinge, just two months before the end of its 2-year warranty period. I brought it to the Ümraniye Acer Service for repair, and within a week, they contacted me, claiming the problem was user-related and charged me ₺15,060. As a financial advisor, I al...
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