Aramis Rent A Car’da Bildirimsiz Rezervasyon İptali

I made a reservation through Aramis Rent a Car’s own website for a Suzuki Celerio or similar, to be used in Samos from 17 July to 18 July. My reservation was confirmed and ı had the confirmation document, and since ı did not receive any email or notification about a cancellation, ı went to their office on the specified date to pick up the car.

When ı arrived at the office, the staff told me that my reservation had been cancelled. However, there was no cancellation email in my Hotmail inbox and ı was not informed about any cancellation in any way. For this reason, ı believe that this “cancellation” explanation was made up afterwards and that the fault lies entirely with the company.

I expect a Clear and detailed explanation from Aramis Rent a Car as to why my confirmed reservation was cancelled, on what grounds and at what time this cancellation was made. I also request that a written response be provided to me after the necessary Investigation is carried out so that such uninformed cancellations do not happen again to other customers.