to read complaints and reviews, or file yours.Rezervasyon Hatası: Tek Kişi Onayı, İki Kişi İçin Düzeltme Ve İade Talebi
I made and paid for a reservation for two people Via Agoda, but it was erroneously confirmed for Only One person. The Hotel staff confirmed this situation and states that this correction could Only be made by Agoda and that they cannot modify it in their system.
I request that my reservation be corrected to reflect two guests at no additional cost. If this change cannot be made, ı request a full refund, as ve would otherwise be unfairly disadvantaged.
Merhaba, Agoda ile iletişime geçtiğiniz için teşekkür ederiz. Kontrol ettiğimizde, müşteri hizmetleri ekibimizin e-postanızı/çağrınızı zaten aldığını ve sorununuzu çözmek için çalıştığını tespit ettik. İlgili ekibimizle iletişime geçmemiz için lütfen biraz zaman tanıyın; bir sonuç aldığımız anda sizi e-posta yoluyla bilgilendireceğiz. Saygılarımızla, Moh
Hello, thank you for your response. However, since my reservation is Only 2 days away, it is very important for me to have this issue resolved as soon as possible. If my reservation can be corrected to 2 guests, ve need to purchase our flight tickets and make our travel arrangements accordingly. If the reservation cannot be corrected and needs to be cancelled, ve need a full refund so that ve can make a new Hotel reservation. Therefore, as our check-in date is approaching, ı kindly ask the relevant team to resolve this matter as soon as possible. Due to the uncertainty, ve are unable to finalize our flight tickets and other travel arrangements. Please let us know as soon as possible whether the reservation will be corrected and confirmed for 2 guests, or whether it will need to be cancelled with a full refund.
