Aynı Tutar İçin Çift Ödeme Ve Bekleyen İşlem Sorunu

Dear Agoda Customer Support,

ı'm writing regarding a double charge issue related to my recent reservation.

My Booking details are:
Booking ıd: 1746515802
Hotel: S&a Vondel Park Hotel
Guest name: Eray Ç****

a transaction of TRY 12,604.08 was successfully charged on 13 July 2026. However, there is another transaction for the exact same amount that was processed on 11 July 2026, which is still showing as “pending” on my credit card account.

I contacted my bank about this issue, and they confirmed that these are two separate transactions with different authorization numbers. According to the bank, Agoda has processed the payment twice. Because of this pending duplicate transaction, my available credit card limit is reduced and ı'm currently unable to use my card properly.

I kindly ask you to urgently investigate this matter, cancel or release the duplicate pending transaction for TRY 12,604.08, and confirm önce the issue has been fully resolved. I would also appreciate written confirmation that Only One payment will be kept for this Booking.

Thank you in advance for your prompt assistance.

Best regards,
Eray Ç****