I ordered a product from the Zara online store, but the delivery was severely delayed. How can I expedite the delivery?

On 28.11.2025 I placed an order for a coat via the Zara online store with order number 54432580642. My order was mixed up with someone else’s, and the product I purchased never reached me. The shipment was delivered by Bir Günde Kargo, but I have not been able to reach the cargo company in any way. ...

On November 17, I placed an order through the Zara app for a double-layer knit jacket and a soft knit cardigan. My order number is 5442****450. Even though today is December 2, the order status in the system had shown “shipped” since November 21. When I called customer service, I learned that my ord...

I placed my order on Friday from Zara’s online store under order number 5405*****31. The checkout page stated that my item would be delivered on Monday, December 1, and an additional $2 fee was charged for express delivery. I paid this fee specifically because I needed the order to arrive quickly. ...

On November 27, 2025, I purchased a double-breasted short trench coat from Zara’s online store. When I placed the order, the item showed as in stock and the payment went through, so I confidently made the purchase. However, on December 2, 2025, my order was unilaterally canceled on the grounds that ...

On November 27, I purchased a total of five items through the Zara mobile app. These items were bought during the Black Friday sale at discounted prices. However, on November 28, my order was canceled by the system without my knowledge or consent. When I contacted live support to understand what ha...

I ordered two pairs of ballet flats through the Zara app. On December 1, a notification said my order had been delivered and the package was left at my home. When I came home and opened it, I saw that the items inside were not what I had ordered. My name and address are correctly written on the box,...

On November 28, 2025, I placed an online order with Zara under order number 5444*72, and some of the items were missing from my delivery. Several products included in my order were not inside the package, and no explanation was provided for this incomplete shipment. I contacted customer service thr...

On October 14, 2025, I ordered a pair of women’s shoes, model ref2150/610, in size 36 from Zara with the “deliver to store” option, as the size was not available in-store, and completed the payment (Order No: 5437*****16). The order status shows as “shipped” on October 17, 2025, and the store delive...

On August 15, 2025, I ordered a bag from Zara’s online store with the order number 5430*62. It’s been nearly two months, and I still haven’t received my product. I can’t track the shipment, and I haven’t received any delivery updates or notifications. The total amount of the order was $47, which I p...

I placed a ₺2,490 Zara order (#5392****35) with a delivery date of October 14–15, to the address Torbalı 5161 Sokak No:31, Carrefour SA Market, Torbalı/İzmir. However, yesterday I was informed that my order could not be delivered because my location was “outside the service area.” When I contacted c...

I placed an order on Zara’s online store (order number 543*068) and chose the next-day delivery option, for which I paid an additional shipping fee. I placed the order on Monday, and it was supposed to be delivered the following day to my Çerkezköy, Tekirdağ address. However, the package was never d...

For my Zara online order #5393*39, I purchased two women’s clothing items and one pair of women’s boots using the same-day delivery option. However, 10 days have passed, and my order has still not been delivered, even though the system falsely shows it as “delivered.” I paid for the order with my cr...

On October 6, I placed an order with Zara that included a dress and a hat. My order number is 259156531814. The system shows that my order has been shipped, but there has been no movement for 5 days, and the items have not been delivered to me yet. My delivery address is in Marmaris, Muğla. I have ...

On October 9, 2025, I ordered a coat from Zara’s online store (Order No: 5393*17) and paid an additional $3 for the next-day delivery option. However, my order was not delivered to me today. Instead, it was left at a completely different location, approximately 1 km away from my address, in an unfam...

On October 6, I placed an order through Zara Online for three women’s dresses (Order No: 5391*25). The products were supposed to be delivered on October 7, but the delivery date kept being postponed. The most recent update stated that the order would arrive between October 8–9, yet today is October ...

On October 8, I ordered clothes from Zara, to be delivered by Kargoist to my address in Kartal, Istanbul. However, at 11:45 PM, I received an SMS stating that my order had been “delivered”, even though I never received the package. My tracking number is 23505220815100100030, and my Zara order number...

Dear Sir/Madam, I placed an order numbered 54329055338 on September 7, 2025, through the Zara Turkey website. Despite the promised delivery date of no later than September 10, 2025, as of today (October 6, 2025), the order has still not been delivered. I also paid an additional ₺218 for the “express...

On October 3, 2025, I placed an order through Zara and paid an additional fee for the “same-day delivery” option. My order number is 54347520900, and it was supposed to be delivered to my address in Istanbul/Sultangazi. However, despite several days having passed, my order has not been delivered, an...

I purchased a dress from Zara with order number 5393*43, to be delivered to my address in Bayrampaşa, Istanbul. I paid a total of $78, which included an extra $5 for same-day delivery. The order confirmation stated that my package would be delivered by 11:00 PM at the latest. However, around midnigh...

My Zara.com order, which was supposed to be delivered on September 29, has still not arrived. The tracking information says the delivery will be on October 1, but today is September 30 and I still haven’t received my package. I specifically paid an extra 99 TL for the express delivery option so tha...

I purchased two items from Zara’s online store, but despite calling the courier company 21 times, my order has still not been delivered. When I called customer service, they said they couldn’t locate my shipment in their system. Since I never received the products, I’m also unable to initiate a ret...

I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...

On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...

On September 6, 2025, I placed an order through the Zara app for a kids’ cargo jogger pant (order number 5432*16) and selected store pickup at Zara Palladium. However, my package has never arrived and I still have not received the item. I contacted Zara customer service twice via WhatsApp, but never...