Zara Order Stuck “Out for Delivery” for a Week Without Arrival

On September 18, I initiated a return request for a children’s polo shirt I purchased from Zara’s online store (Order No: 5432*82). As of today, 11 days have passed, yet I still haven’t received my refund. I’ve already been dealing with this issue for nearly a month since my September 4 order. The ...

I placed an order through Zara.com, order number 5383*65, and I’m extremely frustrated by the complete lack of transparency and customer service regarding its delivery status. There is no email confirmation, no contact number, and no clear tracking information provided on the website. When I log int...

I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...

I returned the items from my Zara online order numbered 5408*81. On December 27, 2025, I received an email from Zara stating, “Your refund has been processed,” which also included the refund amount and clearly stated that the payment would be credited back to my credit card within 14 days. However, ...

I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...