Today I tried to subscribe to a dog training service with Petcare-Woofz. On their page they clearly offered the service ...for $15, and after I entered my card information the amount shown on the invoice suddenly changed to $38.95. I did not accept this change, so I closed the window without submitting
I downloaded the Woofz dog training app last year as a trial package, but I deleted the app shortly afterward without ac...tually using it. I never chose to continue with a subscription or authorize any paid service. Despite this, I noticed from my bank statement that on September 7, 2026, at 10:46 PM,
Although I never started a subscription with Woofz and did not actively use the app, I noticed that I was charged approx...imately $45 on my credit card on March 25, 2026. I never approved any membership or knowingly and willingly started a subscription, so I do not accept this charge being taken from
I purchased the Woofz dog training app through the App Store on my iPhone about a month ago for three weeks of use. Sinc...e the app's content was partly in Turkish and partly in English and was not sufficiently useful for me, I deleted it from my phone after the three-week period ended. I absolutely d
I subscribed to the Woofz Pervane Premium Houston dog training app through the App Store for a membership advertised at ...$15 per month. Since the app was entirely in English and did not meet my needs, I wanted to cancel the membership shortly afterward. However, I could not find a way to cancel it wi
I purchased the Woofz dog training app through the App Store about a month ago for three weeks of use. Since the app's c...ontent was partly in Turkish and partly in English and was not sufficiently useful for me, I deleted it from my phone after my three-week period ended. I absolutely did not request
Although I purchased the basic training package on the Woofz dog training app, I have been charged for the “Premium” pac...kage for the past two months, even though I have not received any service in return. A total of $43 was charged to my card on September 10, 2025, under the name “Woofz petcare Prem
I purchased the Woofz dog training mobile app for a one-time trial because it was advertised as being available in Turki...sh, and I paid approximately $12 for the package. However, after the initial steps, the content switched to English, so I stopped using the app. Although I emailed Woofz to have th
The sponsored Woofz advertisement shown in the image states that participating in this training will make our dog “good-...natured.” Dogs should not be described as good-natured or bad-natured. They may naturally bark and exhibit various behaviors, but that does not make them bad-natured. For this reas
On April 15, 2025, I accessed Woofz through an advertisement on Instagram, completed the quiz, and purchased the program.... One minute later, I changed my mind and contacted my bank to dispute the transaction. I never subscribed to Woofz, but the money was still withdrawn from my account. I did not re
Although I did not renew my subscription to the Woofz dog training and whistle app, I am still being charged. I request ...a refund for the charges. There is no website or other support channel where I can get help with this issue. The app also does not continue in Turkish as it did at the beginning, s
Although I did not renew my subscription to the Woofz dog training and whistle app, I am still being charged. I request ...a refund for the charges. There is no website or other support channel where I can get help with this issue. The app also does not continue in Turkish as it did at the beginning, s
I never selected an automatic renewal in the Woofz app. I only tried it once and was charged a little over $12. One mont...h later, two days ago, approximately $41 was charged to my card. Even though I did not reinstall the app, was unable to proceed because it displayed a “your version is not supporte
I never selected automatic renewal in the Woofz app. I initially chose a $6 weekly plan. Today, $28 was charged to my ac...count. The subscription was automatically renewed without my knowledge or authorization. I did not agree to this renewal and request a full refund of the $28 charge. My email addr
I saw the Woofz app in an advertisement and signed up for it, purchasing a four-week training program for $15.19. Howeve...r, none of the videos in the app will open, and most of the lessons are in English even though Turkish is selected as the language. I also contacted live support to report the issu
I downloaded the Woofz Dog Training app and purchased a one-week training program. I canceled the subscription immediate...ly after making the purchase. However, afterward, another charge of $48.95 was made to my credit card without my knowledge or authorization. I am requesting a full refund for this
Hello, I purchased a one-week trial program from the Woofz Dogs app, but after one week, my subscription was automatical...ly extended and I was charged $48.95. I want a full refund. I emailed Woofz about the issue, but I have not received any response. How is it acceptable to treat customers this way?
I cannot cancel my Woofz Dog subscription, and I am being charged without my consent. I originally purchased a one-week ...plan, but the subscription has continued as if I had signed up for a long-term plan. It also does not appear in the subscriptions section, so there is no visible active subscriptio
Hello, I purchased a one-week trial program from the Woofz Dogs app, but after one week, my subscription was extended an...d I was charged $48.95. I want a full refund. I emailed Woofz about the issue, but I have not received any response. I do not understand how it is acceptable to treat customers thi
Woofz is a digital dog training, care, and wellness platform operated by NOVE8 LTD, a company incorporated in Cyprus. The service is available through mobile apps and the web and is designed to help dog owners with training, behavior, wellness, and everyday care. The platform states that it has more than 20 million downloads and offers more than 150 training lessons.
Customer Support Email: [email protected]
Privacy Contact Email: [email protected]
Woofz operates in the pet technology, digital dog training, and pet wellness industry. Its subscription-based platform combines personalized training programs with dog-care information, wellness tools, behavioral guidance, and access to dog-training assistance.
User feedback includes positive comments about the training lessons, ease of use, and help with puppy and dog behavior, while recurring complaints focus on subscriptions, automatic renewals, refunds, account access, and technical problems. Woofz confirms that subscriptions can renew automatically and that users can manage or turn off renewal through their web profile.
If you have experienced a subscription, billing, refund, account, training-content, or technical issue with Woofz, share your experience on Xolvie to help other dog owners understand common problems and available support options.
