I can’t access my Woofz subscription—what can I do?

If you can’t access your Woofz subscription, first sign in with the same credentials you used when you purchased the plan, rather than creating a new account.

If you subscribed through Apple or Google Play, make sure you are using the same Apple ID or Google account connected to the purchase.

If Premium still does not appear, use Restore for an App Store purchase or reinstall Woofz from the correct Google Play account.

If the problem continues, contact Woofz at [email protected] with your account email, purchase receipt, and subscription details so support can locate and restore your access.

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.