Woofz Unauthorized Subscription Charge After App Deletion

I downloaded the Woofz dog training app last year as a trial package, but I deleted the app shortly afterward without actually using it. I never chose to continue with a subscription or authorize any paid service. Despite this, I noticed from my bank statement that on September 7, 2026, at 10:46 PM, a Premium package charge of approximately $40 was taken from my bank card with the description “PETCARE-WOOFZ-Premium.”

I find it extremely unfair and unacceptable that this amount was charged without my knowledge through an app I had deleted a long time ago, especially without receiving any notification by email, SMS, or in-app alert. I contacted Woofz by email several times about the issue and then blocked my card for security reasons and filed a payment dispute through my bank. My bank notified me that the refund should be processed within a few days, but I still feel concerned and inconvenienced by what happened.

I do not believe there is any reasonable explanation for such a high-value charge to be made when I had already deleted the app and believed I had no active subscription. I request that this unauthorized and unapproved Premium package charge be completely canceled, that the amount charged be refunded to me without delay, and that Woofz make the necessary system improvements to prevent similar incidents from happening again.