Woofz Premium Charges Do Not Appear in App Store Subscriptions

Although I purchased the basic training package on the Woofz dog training app, I have been charged for the “Premium” package for the past two months, even though I have not received any service in return. A total of $43 was charged to my card on September 10, 2025, under the name “Woofz petcare Premium Houston.” The transaction does not appear in the subscriptions section of the App Store, so I am unable to cancel it.

I contacted Woofz customer service to resolve the issue, but I did not receive any response. The payments are apparently not eligible for a refund, and I am unable to cancel the subscription.

In addition, although the app initially starts in Turkish, it switches to English in later lessons. This should have been disclosed in advance. Users who are not proficient in English are forced to deal with translations, which negatively affects the dog training process.

I request a full refund of the amount charged and the cancellation of my subscription. I also expect users to be informed in advance about any language changes within the app.