I was charged by Woofz after canceling—what should I do?

If Woofz charged you after cancellation, first confirm that the subscription is actually inactive and check when you canceled it.

Woofz says a renewal charge may still process if cancellation occurred after the billing process had already started, which can happen shortly before the renewal time.

Request a refund through the same platform that processed the payment: Apple or Google for app-store purchases, or Woofz directly for website purchases.

For a website charge, contact Woofz through its support form and include your account email, cancellation confirmation, transaction date, amount, and receipt.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.