Woofz Unauthorized Subscription Charges on My Credit Card
I subscribed to the Woofz Pervane Premium Houston dog training app through the App Store for a membership advertised at $15 per month. Since the app was entirely in English and did not meet my needs, I wanted to cancel the membership shortly afterward. However, I could not find a way to cancel it within the app. In the end, I simply deleted the app from my phone and assumed that doing so would also terminate the membership, so I never logged in again.
Recently, when I checked my Yapı Kredi credit card statement, I noticed that I had been charged $15 on January 23, 2026, and $48 each on February 20, 2026, and March 20, 2026, for a total of $112.90. I have not used the app at all for a long time, yet these amounts continued to be regularly charged to my card, which has caused me significant financial harm and inconvenience. I also have my credit card statement and screenshots documenting these charges.
I request that this subscription, which has continued without my knowledge or authorization, be canceled immediately and permanently, and that the full $112.90 charged to my card be refunded. I also request that I be provided with an explanation regarding these charges and that the inconvenience and financial loss I have experienced be resolved as soon as possible.
