Woofz Charged Me After a One Time Trial Purchase

I purchased the Woofz dog training mobile app for a one-time trial because it was advertised as being available in Turkish, and I paid approximately $12 for the package. However, after the initial steps, the content switched to English, so I stopped using the app. Although I emailed Woofz to have this issue resolved, I never received a response. In addition, on September 4, 2025, an additional $39 charge was made to my İş Bankası credit card without my authorization. I could not find any phone number or email address that I could use to contact Woofz through the app or its website. There is also no customer service number that I can call.

I request that my subscription be canceled and that both the approximately $12 trial package fee and the unauthorized $39 charge be fully refunded.