Woofz Unauthorized Premium Subscription Charge

December 29, 2025 10:23 AM

I purchased the Woofz dog training app through the App Store about a month ago for three weeks of use. Since the app's content was partly in Turkish and partly in English and was not sufficiently useful for me, I deleted it from my phone after my three-week period ended. I absolutely did not request or authorize any renewal.

However, on the night of December 28, 2025, I received an SMS from my bank informing me that a transaction of $48.95 had been charged to my World Gold card ending in 5708 at 9:31 PM under the name “PETCARE-WOOFZ-Premium.” This transaction was made without my knowledge or authorization. I did not approve any subscription or request any renewal.

I request that the unauthorized $48.95 payment charged through the Woofz app via the App Store be canceled and refunded to me. I also request that any automatic renewals or subscriptions that may be registered under my name be terminated and that the necessary checks be carried out to prevent similar unauthorized charges from occurring again.

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