Petcare-Woofz Unauthorized Charge Complaint
Today I tried to subscribe to a dog training service with Petcare-Woofz. On their page they clearly offered the service for $15, and after I entered my card information the amount shown on the invoice suddenly changed to $38.95. I did not accept this change, so I closed the window without submitting or confirming the payment. Despite not authorizing this new amount, a charge of $38.95 has appeared on my bank account as a pending transaction and the money has already been deducted. I am in the United States and my card is in USD. I never agreed to pay $38.95, only the advertised price of $15, and I consider this charge to be unauthorized. I have seen at least three similar complaints reported on the Petcare-Woofz website, which makes me think this practice is not an isolated error. I request that Petcare-Woofz immediately cancels this transaction and fully refunds the $38.95 that was taken from my account, and that they correct this misleading payment behavior so that other customers are not affected in the same way.
Thank you for your fast assistance and refund. Monica



